Community Pharmacy Technician - UHealth Tower - Full Time

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• Community Pharmacy Technician (Levels I-III)
• Sign-On Bonus: Up to $7,500
• Various positions available

Core Job Summary

The Community Pharmacy Technician supports the daily operations of UHealth retail (outpatient) pharmacy services under the supervision of a licensed pharmacist. Responsibilities include prescription processing, medication preparation, packaging, inventory management, customer service, and support of safe, accurate, and efficient pharmacy operations. Technicians provide patient-centered service while ensuring compliance with applicable laws, regulations, policies, and quality standards. Clinical questions, medication counseling, and professional judgment decisions are referred to a licensed pharmacist.

Core Job Functions

• Process prescriptions under pharmacist supervision, including data entry, preparation, labeling, packaging, and distribution of medications.
• Perform pharmaceutical calculations and review prescription information for accuracy and completeness.
• Support prescription intake, patient records maintenance, and medication order processing.
• Provide professional customer service to patients, caregivers, providers, and healthcare team members.
• Maintain compliance with HIPAA, pharmacy regulations, quality standards, and organizational policies.
• Support inventory management activities, including ordering, receiving, stocking, replenishment, and monitoring for shortages and expirations.
• Participate in controlled substance accountability and diversion prevention activities.
• Utilize pharmacy automation systems, dispensing technology, and electronic health records.
• Maintain a clean, organized, and safe work environment.
• Support continuous improvement initiatives and assist with staff training, workflow optimization, and operational excellence as appropriate to level.

Additional information

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications by Level

Community Pharmacy Technician I

Education

• High school diploma or GED required.

Certification and Licensing

• Active Pharmacy Technician Registration with the Florida Board of Pharmacy required.
• PTCB Certified Pharmacy Technician (CPhT) required within twenty-four (24) months of hire.
• PTCB Controlled Substances Diversion Prevention Certificate required within twenty-four (24) months of hire.
• Required certifications must remain current; a lapse triggers a remediation plan with Pharmacy leadership and HR.

Experience

• No prior pharmacy technician experience required.
• New entrants to pharmacy encouraged to apply.
• Retail, outpatient, ambulatory, or specialty pharmacy experience and familiarity with pharmacy software and automation.

Community Pharmacy Technician II

Education

• High school diploma or GED required.

Certification and Licensing

• PTCB Certified Pharmacy Technician (CPhT) required within twenty-four (24) months of hire or promotion if not already held.
• PTCB Controlled Substances Diversion Prevention Certificate required within twenty-four (24) months of hire or promotion if not already held.
• PTCB Billing and Reimbursement, Hazardous Drug Management, and Regulatory Compliance Certificates required within twenty-four (24) months of hire or promotion.
• All required certifications must remain current; a lapse triggers a remediation plan with Pharmacy leadership and HR. All PTCB certificates require an active PTCB CPhT.

Experience

• Two to three years of pharmacy technician experience required. Retail, outpatient, ambulatory, or specialty pharmacy experience and familiarity with pharmacy software and automation.
• Community Pharmacy Technician III

Education

• High school diploma or GED required.

Certification and Licensing

• Level II certificates (Controlled Substances Diversion Prevention, Billing and Reimbursement, Hazardous Drug Management, and Regulatory Compliance) required within twenty-four (24) months of hire or promotion if not already held.
• PTCB Immunization Administration, Supply Chain and Inventory Management, and Technician Product Verification Certificates required within twenty-four (24) months of hire or promotion.
• PTCB Advanced Certified Pharmacy Technician (CPhT-Adv) required within twenty-four (24) months of hire or promotion.

Experience

3-5 years of pharmacy technician experience required. Retail, outpatient, ambulatory, or specialty pharmacy experience and familiarity with pharmacy software and automation.

Knowledge, Skills and Abilities

• Pharmacy Operations: Knowledge of retail pharmacy operations, prescription processing, medication preparation, filling, labeling, packaging, dispensing workflows, and medication distribution.
• Prescription Processing and Data Entry: Ability to accurately enter, interpret, and process prescription information, patient demographics, medication directions, quantities, days' supply, and other required documentation.
• Patient Service and Communication: Ability to communicate professionally and courteously with patients, caregivers, pharmacists, prescribers, and other healthcare professionals while maintaining patient confidentiality.
• Problem-Solving: Ability to identify and resolve routine processing and operational issues, escalating clinical or complex concerns to a pharmacist or supervisor.
• Technical Proficiency: Ability to use pharmacy management systems, electronic health records, and automated dispensing and packaging technologies (for example, Epic, PioneerRx, and ParataMax).
• Organization and Efficiency: Ability to manage multiple priorities, maintain accuracy, and meet productivity expectations in a fast-paced retail pharmacy environment.
• Quality Assurance and Compliance: Knowledge of pharmacy policies, regulatory requirements, medication safety practices, and quality standards; ability to identify discrepancies and maintain accurate documentation.
• Collaboration: Ability to work effectively with pharmacists, physicians, nurses, administrative personnel, and other healthcare professionals.
• Foundational knowledge of third-party billing and controlled substance procedures.
• Clear written and oral communication in English.

Additional information

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

Pay and benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Job Status: Full time

Employee Type: Staff