Community Resource Navigator

About the role

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

Summary

The Community Resource Navigator will serve as a primary point of contact for healthcare patients, as well as the communities we serve, in an ambulatory care setting. They will support individuals and families entering the healthcare system and assist with utilization and retention of benefits and community resources. They will also focus on helping eliminate barriers to all JPCHC services. This position will float to clinics as needed.

Essential Duties and Responsibilities

Essential Duties include, but are not limited to the following

• Work outreach events during traditional and non-traditional hours and locations
• Work collaboratively with all the different departments of the JPCHC organizations
• Meet with self-pay patients to discuss payment options and complete Sliding Fee Scale agreement
• Maintains a high level of confidentiality while interacting with patients and clients with empathy and respect
• Research and resolve patient or client issues, including consulting with providers, plan administrators, and insurance companies
• Educate members on issues related to using the healthcare system and their specific government assistance plan
• Maintain HIPAA standards and confidentiality of protected health information
• Follow up with clients/patients who request in-person government assistance
• Maintain Food Pantry at designated location, including pantry access, stocking, ordering, and cleaning.
• Follow through with Tele-Visit appointments (appointments where the consumer is at a separate location from where you are located)
• Assist patients with applications and follow-up for Medicaid programs and Marketplace coverage
• Assist patients with Medicare
• Process income information for the JPCHC Sliding Fee Scale applications
• Assist patients with applications for various Prescription Assistance Programs
• Provide community resources to the underserved, vulnerable populations, and patients
• Participate in outreach and education programs for the community, such as health fairs, screenings, and other events
• Assist with Social Determinants of Health where needed
• Assist with special projects and other duties as necessary and required
• Perform related duties as assigned

Qualifications

To perform this job successfully, an individual must be able to accomplish each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

• High School Diploma or Equivalent required.
• Bi-Lingual/Multi-Lingual a plus
• Two years of previous experience in outreach navigation preferred
• Customer service experience required
• Must be willing to travel 50% of the time to different site locations
• Valid Indiana Driver's License and proof of auto insurance required
• Certified Indiana Navigator certification required within 90 days of employment
• Certified Application Counselor certification required within 90 days of employment
• Community Health Worker certification required within 6 months of employment

Computer Skills

To perform this job successfully, an individual should have proficient computer skills, including Microsoft Office (specifically Outlook, Excel, Word, and PowerPoint) and Adobe Acrobat.

• While performing the duties of this Job, the employee is regularly required to sit, stand, and walk, as well as reach with hands and arms and talk or hear.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Additional information

Work Environment The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

• The noise level in the work environment is usually moderate.