Community Service Rep
- Location
- Chicago, IL · On-site
- Job type
- Full-time
- Level
- Mid-level
- Education
- Bachelor's degree
- Listed
- Today
Skills & highlights for this role
- written communication
- verbal communication
- troubleshooting
- issue triage
- escalation management
- multitasking
Also useful
- Zendesk
- high-volume support experience
Responsibilities
- Deliver high-quality service via our email support platform, and very soon our phone support platform
- Be a passionate advocate for riders and drivers while answering any questions that come your way
- Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again
- Triage issues and escalate them when necessary
Qualifications & Requirements
- Solid writing skills
- Strong verbal communication skills
- Passion for helping others and creating rider and driver support experiences that wow users
- Ability to troubleshoot problems to find speedy resolutions
- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
Additional Information: PREFERRED QUALIFICATIONS
- College degree
- Support experience in a high-volume environment
- Familiarity with Zendesk is a plus, but not required
- You're an Uber evangelist--you care about the product and getting others excited to ride
About the Company
Our Mission is to deliver the Wisdom of Nature and take our healing mission to more people in more parts of the world. We strive to be, and be seen as, one of the leading supplement companies in the world by delivering "New Chapters" for the industry and being passionate leaders in all we do.
Our Credo Work Ethic points establish our Company values and inspire the best in collaborative business conduct. Functional Competency Assessments and Supercritical Success Factors define the business competencies required for delivery of a healing mission, "Absolute Best Performance" and ensuring the vitality and growth of every employee at New Chapter.
From iHeartMedia's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Community Service Rep role at iHeartMedia, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
Where is the Community Service Rep job at iHeartMedia located?
This Community Service Rep position at iHeartMedia is located in Chicago, IL (On-site). Always check iHeartMedia's application page for specific state eligibility or relocation policies.
What qualifications are required for Community Service Rep at iHeartMedia?
For the Community Service Rep role, iHeartMedia highlights a bachelor's degree; experience with written communication, verbal communication, troubleshooting, issue triage, escalation management, multitasking. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Community Service Rep position at iHeartMedia?
This listing links directly to iHeartMedia's SmartRecruiters application page. You can apply directly on iHeartMedia's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.