Community Service Supervisor

Northeast Delta Human Services Authority Mission

Serve as a catalyst for individuals with mental health, developmental disabilities, and addictive disorders to help them realize their full human potential by offering quality, excellent care with greater accessibility.

Northeast Delta Human Services Authority seeks a Community Service Supervisor to support Community Service Professionals within the Authority. NEDHSA encompasses twelve (12) parishes in Northeast Louisiana (Region 8). The incumbent is responsible for the supervision and oversight of regional Early Steps intake operations to ensure timely and consistent implementation of program requirements.

The incumbent supervises and oversees regional Early Steps intake operations to ensure timely, consistent implementation of program requirements.

Responsibilities include supervising intake personnel, monitoring referral processing and service coordination activities, ensuring compliance with applicable state and federal requirements, overseeing documentation and data quality, and implementing quality assurance and continuous improvement activities.

The incumbent provides guidance and technical assistance to staff, develops and implements standardized operational procedures, monitors program performance, and coordinates with regional and statewide partners to support effective implementation of EarlySteps services.

Work requires independent judgment in addressing operational issues, evaluating staff performance, identifying opportunities for process improvement, and ensuring regional intake activities are completed in accordance with established policies and procedures.

Seven years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; ORSix years of full-time work experience plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; ORA bachelor's degree plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; ORAn advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy plus three years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.EXPERIENCE SUBSTITUTION:Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field.

The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Plans, assigns, directs, and evaluates the work of intake coordinators and other assigned personnel. Participates in recruitment, selection, onboarding, and training of staff.
• Conducts individual supervisory meetings with each intake coordinator at least weekly to review referral activity, child records, outstanding actions, and issues requiring follow-up. Documents supervisory meetings, identified concerns, recommendations, and follow-up activities.
• Monitors staff workloads, referral assignments, and caseload distribution to ensure timely processing of referrals. Observes staff during intake activities, including home visits and initial Individualized Family Service
• Plan (IFSP) meetings, as applicable, to evaluate performance and adherence to program requirements.
• Completes employee performance evaluations and addresses performance concerns in accordance with established personnel procedures.
• Directs and monitors daily intake operations, including receipt and processing of referrals, intake screening, and coordination of subsequent program activities.
• Ensures appropriate coordination of multidisciplinary evaluations and assessments and initial IFSP activities within applicable program requirements.
• Monitors the accuracy and timeliness of data entry and required documentation in the designated EarlySteps electronic information system.
• Represents regional EarlySteps intake operations in meetings with the EarlySteps state office and other program partners.
• Coordinates with Head Start/Early Head Start, the Louisiana Department of Education, Early Care and Education Networks, and other early childhood partners to promote awareness of EarlySteps services and appropriate referral pathways.
• Assists with budget development, expenditure monitoring, and financial reporting as applicable to regional operations.
• Performs other related duties as assigned.

Position- Specific Details: Appointment Type: Job Appointment

Location: Developmental Disabilities Services Office (2324 Armand Connector, Monroe, LA 71201)

Compensation

NEDHSA is a designated, approved National Health Service Corps (NHSC) site. Clinicians who work at NHSC-approved sites are eligible to apply to the NHSC Loan Repayment Program to pay off student loans.

• 2-year Full-Time Clinical Practice: NHSC will pay up to $50,000* for an initial 2 years of full-time clinical practice to clinicians.

(Full-time clinical practice is defined as no less than 40 hours per week, for a minimum of 45 weeks per year.)

How To Apply

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

For further information about this vacancy, contact

• Ms. Janesia Raybon, MPA
• Human Resources Director A
• Northeast Delta Human Services Authority
• 2513 Ferrand Street
• Monroe, LA 71201

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.