Compliance Analyst

About the role

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.

*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:6e47135b-914e-4f92-b5d9-bc7f074e16ee-1" data-turn-id-container="request-WEB:6e47135b-914e-4f92-b5d9-bc7f074e16ee-1" data-testid="conversation-turn-4" data-scroll-anchor="false" data-turn="assistant">

We're looking for a Compliance Analyst to join our team in Waterloo. This is a 1-year fixed-term contract role with a hybrid work arrangement with travel recquired to our Waterloo, Ontario office.

As our Compliance Analyst, you'll help keep TextNow's compliance program running smoothly day to day. Working with guidance from the Compliance, Security, and IT team, you'll support work across brand protection, regulatory filings, privacy, training, and policy management.

This is a cross-functional role where you'll partner with teams across the company, learn how they work, and help turn compliance requirements into clear, practical steps. It's a great fit for someone who wants to build a strong foundation in compliance at a fast-moving tech and telecom company.

What You'll Do

Support Compliance Projects

• Investigate potential trademark infringements, gather evidence, and report to the required entities. Escalate internally and externally when required.
• Prepare and complete required regulatory filings accurately and before deadlines.
• Help product and engineering teams complete Data Protection Impact Assessments (DPIAs) by gathering information and tracking them through review. Suggest improvements to the DPIA process as you spot opportunities.
• Support internal and external audits (such as SOC 2) by collecting evidence, organizing documentation, and helping respond to auditor requests.

Strengthen Policies and Training

• Coordinate compliance trainings and track their completion across the company.
• Create and share educational materials that help employees understand their obligations.
• Help draft new policies and procedures, and coordinate reviews of existing ones to keep them current as requirements change.

Keep Compliance Work on Track

• Track compliance projects and tasks to completion, flagging risks or delays early.
• Take ownership of your work and follow through on your commitments.

Partner Across the Business

• Build relationships with internal teams to understand their work and identify where they need compliance support.
• Communicate compliance expectations clearly and seek feedback to make sure everyone shares the same understanding.

What You'll Bring

• 1-3 years of experience in compliance, legal, risk, privacy, or a related role, ideally in a tech, telecom, or other regulated environment.
• Foundational knowledge of regulatory and compliance concepts, and the ability to quickly learn internal policies and the frameworks that apply to our business.
• Exposure to privacy regulations such as PIPEDA or CCPA, trademark basics, or training coordination is a strong plus.
• Experience with GRC or compliance management tools, Jira or Confluence, or security awareness training platforms is a plus.
• Strong organization skills and the ability to manage several tasks and deadlines at once.
• High attention to detail and a habit of checking your own work.
• Clear written and verbal communication, including explaining requirements to non-specialists.

What Success Looks Like

You'll be successful by delivering reliable, high-quality compliance work, including:

• Filings, trademark investigations, DPIAs, and audit requests completed accurately, with no missed deadlines.
• On-time training completion across the company, supported by educational materials that reach the right teams when they need them.
• Policies and procedures that are clear, current, and easy to follow.
• Strong working relationships with partners across the business.
• Becoming a trusted, dependable member of the Compliance team.

The expected base salary range for this role is

USD $71,400 - $102,000 annually

Pay and benefits

Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training.

Our goal is to offer a competitive package that reflects the impact and expertise you bring to the team.

This posting is for a current, active vacancy.

Do Right By Our People

We treat each other with fairness, respect, and integrity.

Accept the Challenge

We adopt a "Yes, We Can" mindset to achieve ambitious goals.

Act Like an Owner

We treat this company like it's our own... because it is!

Give a Damn

We are deeply committed and passionate about our work and achieving results.

Dogfooding & Customer Obsession

At TextNow, every employee gets to actively use our app for calling and texting. Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences.

Diversity and Inclusion

Our aim is to make every person who joins TextNow feel like they belong, that they're valued, and that they're able to be their authentic selves at work.

We're all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we'll make TextNow better for everyone.