Compliance Specialist

About the role

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!

About the role

The Compliance Specialist is responsible for supporting key Compliance Department functions, including investigating and resolving customer credit disputes through the E-OSCAR system and standardized correspondence. This role ensures timely tracking, response, and documentation of customer and regulatory complaints.

This position supports monitoring and follow-up on internal audit findings and state examination reports, ensuring adherence to deadlines and compliance requirements while managing multiple priorities in a deadline-driven environment.

Duties/Responsibilities

• Daily review and completion of credit disputes received via e-OSCAR and daily completion of direct dispute letters received at Home Office regarding customer accounts.
• Ensure customer complaints are processed, tracked, and resolved in a timely manner.
• Distribute customer letters to Home Office, Supervisors, and Director of Compliance, and follow up for a response, tracking if needed. Prepare initial response of letters when appropriate.
• Ensure audit reports are processed; create a follow-up for supervisor response, alert supervisor, and Director of Compliance for overdue responses.
• Prepare initial customer complaint response for Director of Compliance and Home Office counsel review.
• Cross-trained to handle, in addition to the tasks, the duties of the Vendor Compliance Specialist should such a need arise.
• Perform all other duties as assigned.

Required Skills/Abilities

• Highest level of integrity, honesty, and ethical behavior when handling sensitive and confidential information.
• Demonstrates strong interpersonal skills with the ability to work effectively both independently and as part of a collaborative team environment.
• Computer skills, including advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.)

Education and Experience

• High school diploma or GED required.

Physical Requirements

• Stand, walk, and/or sit for eight (8) hours a day
• Communicate effectively, verbally, written, in person, via telephone, or electronically.
• Lift and maneuver up to 20 lbs.

Additional information

The above description outlines the most significant job functions performed, but may include other similar functions or assignments not explicitly mentioned.