Compliance Systems Specialist

About the Role

We are looking for a detail-oriented compounding pharmacy technician to own the setup and day-to-day operation of our compounding compliance software. You will configure the system so it documents and tracks everything required by USP <795>, <797>, and <800>, train the compounding team to use it, and report on compliance to pharmacy leadership.

You will be the go-to expert on how the system works and what it must capture to keep us inspection-ready. Success means the compliance program is fully configured and staff are trained before the facility begins compounding, and reports are accurate and on time after that.

Reports to: Director, 503A Non-Sterile Compounding Operations. Works with: Pharmacists in Charge, Lead Compounding Pharmacists, and compounding staff. This is an on-site role.

You Will

• Configure the compliance software before the facility starts compounding, including tasks, documentation, and competency assessments aligned to USP <795>, <797>, and <800>.
• Confirm the system can generate reports that demonstrate compliance with each chapter.
• Train compounding staff on the software and make sure everyone is trained before their first compounding shift.
• Run daily compliance reports and share results with the Compounding Manager, Pharmacist, and Lead Compounding Pharmacists.
• Run monthly reports and deliver a detailed summary, including gaps, trends, and recommended fixes.
• Troubleshoot system issues and answer staff questions; escalate to the software vendor when needed.

You Have

• 3+ years of compounding experience (sterile, non-sterile, or both).
• Strong working knowledge of USP <795>, <797>, and <800> documentation and competency requirements.
• Current registration as a Certified/Registered Pharmacy Technician in the state where they reside.
• Experience teaching or training others, ideally on software or technical procedures.
• Strong analytical and troubleshooting skills, such as reviewing records to spot documentation gaps.
• Clear written and verbal communication, and the ability to work independently.
• Experience with compounding, quality, or compliance software.

Preferred Qualifications

• Certified Compounded Sterile Preparation Technician (CSPT) or Certified Non-Sterile Compounding Technician.
• Prior experience implementing or administering compliance, QA, or documentation software.
• Flexibility to work weekends or off hours.

Schedule and Availability

Full-time, 40 hours per week. You will be available after hours for urgent system questions only.

Conditions of Employment

• Work with hazardous drugs (HD) and wear PPE for the duration of that work, including gloves, gown, respiratory protection, and other items as required.
• Medical clearance to wear respiratory protection, including N95, full-face respirator, SCBA, or PAPR.
• Physical requirements: standing up to 100% of the time, walking up to 50%, squatting and bending up to 20%, and lifting up to 80% of the time, up to 50 lbs, for up to a 12-hour shift.
• Acknowledge the potential risks of handling hazardous drugs (teratogenicity, carcinogenicity, and reproductive effects).

Our Benefits

• Offering competitive benefits are a top priority for our company; we are extremely proud of the benefits we are able to offer to employees. Some of the benefits our team members are able to enjoy include:
• A dynamic, open & honest culture of collaborative co-workers where diverse perspectives are welcome & valued
• Competitive pay
• Potential equity compensation
• ESPP Plan
• Flexible PTO
• Holidays observances
• Quarterly Mental Health Days

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply-even if you're not sure if your background or experience is a perfect match.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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