Computer Support Technician

About the role

• Computer Support Technician
• Employment Type: Full-Time, Entry Level
• Department: Information Technology

As a CGS Computer Support Technician, you will provide a variety of direct assistance to USAO personnel, AUSAs, legal assistants, administrative staff, and other USAO staff. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology.

To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success

• Requires testing, quality assurance, configuration, installation, implementation, maintenance and management of networked systems used for the transmission of information in data, voice and/or video format, ensuring systems availability, functionality, integrity, and efficiency. Contractor may be granted administrative rights at the discretion of the USAO-MN.
• Ensures the confidentiality, integrity, and availability of systems, networks, and data through the implementation, maintenance, and enhancement of information systems security programs, policies, procedures and tools.
• Provides customer support service including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements.
• Provide IT customer support, including installation, configuration, troubleshooting, customer assistance, inventory management and/or training
• Assist the IT Systems Management staff in the configuration, installation, and maintenance of networked systems
• Performs assignments related to ensuring the confidentiality, integrity, security and availability of systems, networks and data; performs routine assignments in support of the Office intranet and internet sites, including converting content into workable web pages, checking links, repairing errors, etc.
• Assist in the planning, development and coordination of litigation support and case management service.

Qualifications

• Knowledge of operating systems, associated devices, and the interoperability of systems sufficient to install, upgrade, troubleshoot, test, and maintain those systems; to optimize the functionality and performance of systems; and to ensure the availability, integrity, efficiency, and reliability of servers.
• Ability to apply methods and practices for troubleshooting, recovering, adjusting, modifying, and improving systems to solve complex problems and provide support that minimizes interruptions in service to customers.
• Contractors should have the knowledge of the principles, methods, and practices for integrating information system components sufficient to plan, coordinate, and administer computer systems, and optimize system performance, knowledge of the latest advancements in technology to initiate corrective or preventative action to ensure optimum performance of the system.
• Completed atleast a high school education
• Ability to work in office full time M-F
• Ability to obtain a Public Trust security clearance
• Be a United States Citizen

Our commitment

• Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources.
• We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs.
• We are committed to solving the most challenging and dynamic problems.

• For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
• Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

Pay and benefits

We care about our employees. Therefore, we offer a comprehensive benefits package.

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Join our team and become part of meaningful government innovation!

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