Concessions Supervisor

Position

• Concessions Supervisor
• FACILITY: Pensacola Bay Center
• DEPARTMENT: Food & Beverage
• REPORTS TO: F&B Manager or Designee
• FLSA STATUS: Part-time, Hourly Non-Exempt
• LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Position Summary

The Concessions Supervisor position is responsible for providing excellent service to our event guests by supervising and supporting Non-Profit Organizations (NPO) and other Concession staff assigned to operating any concession stand.

Essential Duties and Responsibilities

• Demonstrate a thorough knowledge of food and beverage products, menus and promotions
• Verify concessions stands are stocked and operationally ready for business prior to events
• Maintain and verify concession stand inventory/product prior to, during, and after events
• Monitor and ensure the work area is clean prior kept clean and organized
• Work with Non-Profit Organization (NPO) and other Concession staff prior to and throughout event by transferring in/out product, supervising the production of food items that are ready for sale, and verify inventory counts as event progresses
• Monitor and ensure general cleaning tasks are completed and meet all health and safety standards
• Understand and be capable of ensuring that all company, state, county, and city guidelines are followed when preparing and serving food and/or alcoholic beverages
• Ensure NPO and other Concession staff are accurately checking guest identification to verify age requirements for alcohol purchases
• Enforce and ensure all stand workers practice ServSafe food handling and safety procedures
• Performs other duties as required and/or assigned

Supervisory Responsibilities

• Monitor and effectively work with NPO and other Concessions staff to ensure guests are provided with the best possible experience and that food and beverage orders are fulfilled accurately and timely while adhering to company, state, county, and city guidelines.
• Provide instruction to NPO and other Concession staff as needed

Qualifications

• Willingness and drive to exceed guest expectations
• Must be personable, friendly and welcoming
• Knowledge of and ability to execute food and beverage orders accurately and instruct others on the proper process
• Must be able to prepare and serve food and beverage in a timely manner and instruct others on the proper process
• Must maintain a well-groomed appearance and good personal hygiene standards
• Subject to credit and background screening

Education And/or Experience

• High School diploma or GED required
• Experience in concessions, bartending, catering, and/or other related food and beverage operations preferred
• Prior Supervisory experience is helpful

Skills and Abilities

• Excellent interpersonal and communication skills
• Must be personable and proactive in providing guests with the highest level of customer service
• Ability to effectively listen and take direction from Manager and provide direction to NPO and other Concession staff
• Must be able to work independently and in a team environment, interacting with multiple departments
• Ability to read, speak, and write English language
• Must be able to communicate in a clear manner with guests and teammates
• Must be able to work flexible hours including nights, weekends and holidays

Computer Skills

To perform this job successfully, an individual must demonstrate skill in utilizing Point of Sales systems with Inventory Control.

Certificates, Licenses, Registrations

• Must have or obtain and maintain ServSafe training certification

Physical Demands

• Must be able to walk/stand extensively, bend, kneel, climb stairs, balance, and maneuver throughout the various areas and surfaces of the venue
• Must be able to lift and/or move up to 50 pounds or occasionally more with assistance
• Work inside and outside the building is required and may have some exposure to adverse conditions
• Must be able to hear and speak to use a two-way radio
• Work flexible hours, including nights, overnights, weekends, and holidays