Concierge PRN

About the role

Employment Type: Part time

Shift: Rotating Shift

Position Purpose

Under the supervision of the Manager of Patient Experience, exhibits and models a welcoming, helpful and caring presence while delivering specific information, directions and assistance to patient(s), families, visitors and staff within MercyOne.

Essential Functions

• Creates a warm and welcoming environment for all visitors and clients.
• Models excellent customer service, interpersonal skills, and professional abilities when interacting with all persons.
• Directs, guides, accompanies and/or transports persons to various sites, locations and areas within Mercy Medical Center, along with offering resource materials and general informational assistance.
• Maintains the ability to work in a team environment and collaborate with a variety of professionals, patients and their families, coworkers, medical staff, and the public while performing general summary details.
• Explains and assists in the implementation of hospital policies and procedures for visitors, patients, and the public.
• Demonstrate appropriate and effective written, verbal, and nonverbal communication.
• Maintains confidentiality regarding all patients and personnel information.
• Supports and actively engages with MercyOne volunteers to foster a welcoming environment, enhance their experience, and ensure alignment with organizational values and goals.
• Performs other secretarial/clerical functions as assigned.
• Performs other duties as assigned.

Leadership Competencies

As a MercyOne Trinity Health Leader, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below:

Mission Statement: We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values

• Reverence: We honor the sacredness and dignity of every person.
• Commitment to Those who are Poor: We stand with and serve those who are poor, especially those most vulnerable.
• undefined
• Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
• undefined
• Justice: We foster right relationships to promote the common good, including sustainability of Earth.
• undefined
• Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
• undefined
• Integrity: We are faithful to those we say we are.
• undefined

Minimum Qualifications

• High School Diploma or equivalent required. Postsecondary education preferred.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• 1+ year of Customer Service experience demonstrating the following: Emotional Intelligence; Proactive; Inquisitive; Resourceful; Compassionate; Ability to work autonomously; Basic computer skills;
• Ability to read, write and speak English fluently.
• Experience working in healthcare setting preferred.

Physical and Mental Requirements and Working Conditions

Ability to comprehend and follow instructions; maintain attention and concentration for necessary periods; synthesize, coordinate, and analyze data, perform simple and repetitive tasks; maintain a work pace appropriate to given work load; perform complex and varied tasks; relate to other people beyond giving and receiving instructions; get along with co-workers and peers; understand the meaning of words and how to use them appropriately and effectively; understand and remember detailed instructions; make independent decisions or exercise judgment based on appropriate information; accept and carry out responsibility for direction, control and planning.

Hours: Rotating