Console Coordinator - Live E-Commerce

Responsibilities

• Set up and operate the live selling console from pre-show preparation through post-show wrap-up.
• Manage products during live broadcasts, including pinning items, adjusting pricing, tracking sold inventory, and maintaining accurate SKU organization.
• Work closely with the host throughout the stream to maintain pacing, momentum, urgency, and an engaging buyer experience.
• Anticipate what the host will need next and keep products and information organized so the stream continues smoothly.
• Monitor audience activity, chat, buyer questions, and sales activity and communicate relevant information to the host in real time.
• Maintain strong SKU discipline, particularly for mystery items, giveaways, sold inventory, and other products that may require additional tracking after the show.
• Respond to common technical, inventory, and operational issues during live events and escalate issues appropriately when needed.
• Adapt quickly when inventory, technology, staffing, or the planned show flow changes unexpectedly.
• Coordinate with inventory, fulfillment, customer service, and other teams as needed to resolve live and post-live issues.
• Accurately complete required post-live reporting, metrics, and operational follow-up.
• Follow platform and company policies related to bidding, shipping, cancellations, returns, and other live-selling activity.
• Contribute feedback and ideas that improve live workflows, show execution, and the overall buyer experience.

Within the first six months, a successful Console Coordinator will

• Independently set up and run the console for a standard live event from start to finish.
• Understand the full live workflow, including preparation, SKU organization, running items, tracking sales, and post-show wrap-up.
• Be comfortable navigating the live selling platform and the other systems and tools required during a shift.
• Keep the host organized and anticipate upcoming needs rather than relying solely on direction during the stream.
• Maintain accurate SKU organization, especially for mystery items, giveaways, sold inventory, and items that could otherwise be difficult to identify after the show.
• Recognize common technical and operational issues and confidently complete the appropriate first troubleshooting steps.
• Communicate clearly with hosts and the broader Live team when issues arise and know when escalation is necessary.
• Effectively manage the console during high-volume or fast-paced periods while maintaining accuracy and show flow.
• Understand the key platform and company policies that affect live selling, including bidding, shipping, cancellations, and returns.
• Accurately complete required post-live reporting and metrics.
• Be trusted to independently handle a standard console shift with minimal supervision.

Within the first twelve months, a successful Console Coordinator will

• Confidently run a wide variety of live events, including high-volume, luxury, outlet, weekend, and special-event streams.
• Troubleshoot most common console, inventory, SKU, and stream issues independently and recognize when an issue requires escalation.
• Anticipate potential problems and take proactive steps to address them before they affect the host or buyer experience.
• Adapt quickly and effectively when inventory, staffing, technology, or the planned stream changes unexpectedly.
• Demonstrate a strong understanding of how console execution impacts the buyer experience, sales performance, shipping, fulfillment, and customer service downstream.
• Help the host maintain strong pacing and momentum by recognizing when the stream should speed up, slow down, or pivot based on buyer engagement and sales activity.
• Maintain exceptional organization of SKUs and sold inventory and consistently prevent avoidable post-stream issues.
• Serve as a knowledgeable resource for newer Console Coordinators and support training or shadowing as needed.
• Identify inefficiencies and recommend practical improvements to live workflows, tools, and processes.
• Be trusted to independently manage the console for high-priority, complex, or high-volume live events.
• Demonstrate strong ownership of Live operations and serve as a go-to resource for console-related questions and execution.

Requirements

• Experience in live selling, live streaming, e-commerce operations, digital sales, or a related environment preferred.
• Strong sales instincts and the ability to recognize opportunities to maintain urgency, engagement, and momentum during a live event.
• Ability to multitask, prioritize, and make quick decisions in a fast-paced live environment.
• Strong organizational skills and exceptional attention to detail, particularly when managing SKUs, inventory, pricing, and sold items.
• Tech-savvy and comfortable learning and navigating multiple platforms and systems.
• Strong communication skills and the ability to work closely with hosts and other team members in real time.
• Ability to remain composed, adaptable, and solutions-oriented when technical or operational issues arise.
• Reliable and able to work independently during assigned broadcasts.
• Ability to work on-site in Northeast Philadelphia, PA.
• Availability for daytime, evening, and weekend shifts based on the live show schedule.