Consumer Experience & Data Insights Analyst - Nespresso SEA
- Location
- United States
- Listed
- 5 days ago
About the role
- POSITION SNAPSHOT
- Location: Nestle Head Office (Bangkok)
- Company: Nestle
- Department: Nespresso SEA
At least 3-5 years’ experience in Data Analytics and CRM, preferably in a Direct-to-Consumer business
A Day in the Life
Business Analytics & Strategic Insights
- Conduct deep-dive analyses on customer behavior, active base, consumption trends, customer lifetime value (CLV), and business performance.
- Support business case development for strategic initiatives such as Subscription, Machine Refund, Trade-In, and Member-Get-Member programs.
- Identify growth opportunities and actionable recommendations for SEA markets.
- Translate complex data into clear business insights for stakeholders.
Omnichannel & Acquisition Insights
- Support the Omni Insights Lead in analysing acquisition quality and acquisition source effectiveness.
- Evaluate impact of on-ground activations and commercial initiatives on member acquisition and engagement.
- Develop integrated customer understanding across Retail, E-commerce, CRC, and CRM touchpoints.
- Identify opportunities to improve customer journey effectiveness and conversion.
Regional Reporting and Analyses
- Maintain and enhance SEA CRM and business performance reporting.
- Monitor key customer and commercial KPIs across SEA markets.
- Ensure reporting accuracy and timely dissemination of insights.
- Highlight emerging risks, trends, and opportunities through ongoing performance tracking.
Forecasting & Data-Driven Planning Support
- Support coffee demand forecasting using CRM and customer consumption data.
- Develop forecasts and scenario analyses to support business planning.
- Monitor forecast accuracy and continually improve forecasting methodologies.
- Partner with commercial and supply chain stakeholders to provide data-driven planning recommendations.
Are You a Fit?
- University Degree preferably in Business Management, Marketing, Statistics or Data Analytics.
- 3-5 years' experience in CRM, preferably in a Direct-to-Consumer business
- Be curious with data, leveraging it to deliver actionable insights to influence business decisions and/or marketing strategies.
- Analytical experience using software in a business-oriented environment
- Proficiency in SQL is a must
From Nestle's careers page, first listed on Rolev.ai on November 5, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Consumer Experience & Data Insights Analyst - Nespresso SEA job at Nestle located?
This Consumer Experience & Data Insights Analyst - Nespresso SEA position at Nestle is located in United States. Always check Nestle's application page for specific state eligibility or relocation policies.
How do I apply for the Consumer Experience & Data Insights Analyst - Nespresso SEA position at Nestle?
This listing links directly to Nestle's application page. You can apply directly on Nestle's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.