Consumer Loan Servicing Specialist

About the role

This position supports the Optional Product Refund (OPR) business within Consumer Loan Servicing and is responsible for completing complex operational activities associated with optional product refund processing, quality review, exception resolution, and account maintenance.

The role helps ensure that refund-related transactions are completed accurately, timely, and in accordance with established procedures, service-level expectations, regulatory requirements, and internal controls. The specialist researches account exceptions, evaluates processing discrepancies, completes quality-control activities, maintains appropriate documentation, and partners with internal and external stakeholders to resolve issues.

Successful candidates will demonstrate strong attention to detail, sound judgment, analytical and problem-solving skills, and the ability to manage multiple priorities in a highly controlled servicing environment.

has context menu

Basic Qualifications

• High school diploma or equivalent
• Typically five or more years of related experience

Preferred Skills/Experience

• Basic reading, writing, mathematical and calculator skills
• Effective verbal and written communication skills
• Proven customer service skills
• Ability to identify and resolve exceptions and to interpret data
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Additional information

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work.
• That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
• Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.