CONSUMER SERVICES CONSULTANT (WT: CUSTOMER SERVICE ANALYST II) - 76005054

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Consumer Services Consultant (Wt: Customer Service Analyst Ii) - 76005054:

Date: Oct 16, 2026

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Requisition No: 884481

Agency: Highway Safety and Motor Vehicle

Working Title: CONSUMER SERVICES CONSULTANT (WT: CUSTOMER SERVICE ANALYST II) - 76005054

• Pay Plan: Career Service
• Position Number: 76005054
• Salary: $35,330.52 Annually
• Posting Closing Date: 11/18/2026
• Total Compensation Estimator
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• DIVISION OF MOTORIST SERVICES
• BUREAU OF CUSTOMER SERVICE
• *Career Service (CS) Opportunity*
• *Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at:

flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

The Division of Motorist Services’ Bureau of Customer Service is looking for friendly, customer-focused, and energetic team players for our Customer Service Analyst II positions. Members are responsible for assessing caller inquiries to resolve requests for service. You will apply technology skills by utilizing computer applications and search engines to provide accurate information related to driver licenses and motor vehicles rules and regulations. In this position, you will also work as part of a team that values open communication and feedback regarding strategies for improving customer service.

Preferred Qualifications

Preference will be given to candidates with the following

• Have customer service experience
• Have experience resolving customer concerns
• Be comfortable and proficient in the use of computer and internet applications to efficiently navigate through and enter or extract information
• Proficient in typing 30-40 words per minute
• Value customer service and the importance of responsiveness and follow-through
• Portray a positive, respectful and professional image
• Be able to stay calm and work effectively in stressful situations
• Possess excellent active listening, oral and written communication skills that include the ability to articulate and convey information so that it is easily understandable for customers.
• Be able to understand and apply a comprehensive knowledge of Driver License and Motor Vehicle laws, agency policies and procedures, and best practices.

Job Related Requirements

• This is a call center position that requires continuous call taking throughout the day with two 15-minute breaks and an hour lunch.
• Be available for incoming calls/inquiries up to 8 hours each day between the hours of 8:00AM to 5:30PM.
• Be flexible with work schedule to ensure coverage during peak times. Note: Scheduled hours may vary slightly due to business needs.

• This position is eligible for telework in accordance with agency policy.
• Telework arrangements are subject to operational needs, supervisory approval, and may be modified or terminated at any time.
• Telework may only be performed from an approved location within the state of Florida.
• Selected applicants who do not reside in the state of Florida must report on-site until Florida residency is established.

Selected applicants must also reside within a reasonable commuting distance to be able to report to the assigned work location during the first 60 days of training and thereafter as required (e.g., internet or power outages, or hardware failures).

Notes

• After this advertisement closes, you will be emailed a skill assessment to the email address associated with your People First account.
• You will be required to complete the skill assessment by the pre-determined deadline.
• Those meeting the pre-determined scoring criteria will be invited to interview.
• Please note, the skills test scores remain active for a period of 90 days.
• Applicants who re-apply within the 90-day window will not be eligible to re-take the skills test.

General Information

The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).

• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.
• The elements of the selection process may include a skill assessment and/or oral interview.

• FLHSMV employees are paid once a month on the last workday of each month.
• All state employees are required to participate in the direct deposit program pursuant to s.
• 110.113 Florida Statutes.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.

Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here

. All documentation is due by the close of the vacancy announcement.

• Location: KISSIMMEE, FL, US, 34744
• KISSIMMEE, FL, US, 34746
• KISSIMMEE, FL, US, 34741
• Nearest Major Market: Orlando
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