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Contact Center Agent - Call Center

Pay: $20 – $23 per hour
Location: Frederick, CO
Listed: 14 days ago

About the role

We are looking for a Contact Center Agent to join our family.

As a Contact Center Agent with Salud, similar to a Call Center, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. Contact Center Agents at Salud, approach his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change while adhering to the spirit of the SALUD mission statement.

We offer

Starting Wage - $19.50 to $22.50 per hour
Monday to Friday - 8 am to 5 pm

Comprehensive Benefits Package includes

Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)
Low employee premiums, especially given rich benefits
$25 Primary Care Physician and Specialist Co-pays (in-network)
Low deductibles and co-insurance
Free provider visits and services at all Salud facilities
Preferred prescription pricing at Salud pharmacies
Dental PPO plan
Includes Employee Discounts at All Salud Dental Facilities
Vision
Generous vacation accrual
10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
Up to 8 Paid accrued Sick Days per year
Defined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible.
403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings.
Flexible Spending Accounts
Basic Life and AD&D
Supplemental Life and AD&D
Short-Term & Long-Term Disability
Accident & Critical Illness Insurance
Employee Assistance Program

Our Mission is to provide a quality, integrated healthcare home to the communities we serve

What you need to be qualified for this job

Education

Graduation from High School or equivalent required

Experience

One year of general office and or Call Center experience required

Licensure/Certification

No licensure or certification is needed to be hired, although Contact Center Agents must become credentialed through the Salud Career Ladders program in the time frame specified by Salud

Knowledge, Skills, and Abilities

Bilingual (English-Spanish) is preferred
Knowledge of multi-line phones
Ability to determine an emergency situation and take appropriate action
Sensitivity to indigent and ethnic minority communities
Effective written or oral communication skills

The application window is anticipated to close by 11/30/26

About the Company

Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.

Equal opportunity and legal notices

Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.

Read the original posting

From Salud Family Health's careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

What is the salary for the Contact Center Agent - Call Center role at Salud Family Health?

The Contact Center Agent - Call Center posting at Salud Family Health states compensation of $20 – $23 per hour. Final pay may depend on location, experience, and interview evaluation on Salud Family Health's official career site.

Where is the Contact Center Agent - Call Center job at Salud Family Health located?

This Contact Center Agent - Call Center position at Salud Family Health is located in Frederick, CO. Always check Salud Family Health's application page for specific state eligibility or relocation policies.

How do I apply for the Contact Center Agent - Call Center position at Salud Family Health?

This listing links directly to Salud Family Health's SmartRecruiters application page. You can apply directly on Salud Family Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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