Contact Center Representative
- Pay
- $17 – $23 per hour
- Location
- Northbrook, IL · Hybrid
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Education
- High school diploma or equivalent
- Listed
- 18 days ago
Skills & highlights for this role
- customer service experience
- computer skills
- Microsoft Word
- Microsoft Excel
- interpersonal skills
Also useful
- call center experience
- finance experience
About the role
As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but also helps them better serve their clients.
FIRST Insurance Funding is a subsidiary of Wintrust, a financial services company with more than $66 billion in assets. Why join us? An award-winning culture!
We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Family-friendly work hours With 175+ community bank locations, we offer opportunities to grow and develop in your career Promote from within culture Why join this team?
We have a culture that encourages an entrepreneurial spirit We offer multiple opportunities for development and upward mobility
What You'll Do
- As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues.
- Researching and analyzing transactions and other account issues.
- Entering or modifying Check-By-Phone payments
Qualifications
1+ years customer service experience - ability to work 10:00am to 7:00m shift Prior call center or finance experience is preferred High school diploma or equivalent, some college preferred Basic computer skills, PC, Microsoft Word/Excel & Internet Excellent interpersonal skills and the ability to effectively interact with people of all skill levels and diverse backgrounds
Benefits
Medical Insurance * Dental * Vision * Life insurance * Accidental death and dismemberment * Short-term and long term Disability Insurance * Parental Leave * Employee Assistance Program (EAP) * Traditional and Roth 401(k) with company match * Flexible Spending Account (FSA) * Employee Stock Purchase Plan at 5% discount * Critical Illness Insurance * Accident Insurance * Transportation and Commuting Benefits * Banking Benefits * Pet Insurance
Compensation
The estimated hourly salary range for this role is $17.31 to $22.60 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills, and experience. #LI-HYBRID From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success.
Equal opportunity and legal notices
Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
From Wintrust's careers page, first listed on Rolev.ai on October 22, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Contact Center Representative role at Wintrust, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
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Common questions
What is the salary for the Contact Center Representative role at Wintrust?
The Contact Center Representative posting at Wintrust states compensation of $17 – $23 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Wintrust's official career site.
Where is the Contact Center Representative job at Wintrust located?
This Contact Center Representative position at Wintrust is located in Northbrook, IL (Hybrid). Always check Wintrust's application page for specific state eligibility or relocation policies.
What qualifications are required for Contact Center Representative at Wintrust?
For the Contact Center Representative role, Wintrust highlights 1+ year of relevant experience; a high school diploma or equivalent; experience with customer service experience, computer skills, Microsoft Word, Microsoft Excel, interpersonal skills. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Contact Center Representative position at Wintrust?
This listing links directly to Wintrust's Workday application page. You can apply directly on Wintrust's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.