Continuous Improvement Consultant

About the role

At Intermountain Health, we are committed to helping people live the healthiest lives possible by providing extraordinary care and superior service at an affordable cost. The Continuous Improvement team plays a pivotal role in Intermountain Health's mission by implementing and sustaining the Intermountain Operating Model.

The Continuous Improvement Staff Consultant will collaborate with teams to visualize performance, improve processes, solve problems, and share best practices. This role manages many tasks in a complex environment including coaching leaders, training caregivers, and facilitating projects to deliver results.

The Continuous Improvement staff level consultant is for an experienced individual with demonstrated application of a wide variety of continuous improvement tools to drive improvements and solve problems. This position is a trusted member of many complex projects and interacts closely with many leaders in the organization.

The staff consultant has experience using many different improvement tools to reduce waste, improve workflows, and increase productivity. The staff consultant will work closely with senior consultants and organizational leaders to prioritize improvement projects and complete tasks.

The hiring manager is considering applicants who have experience working within Project Management, Revenue Cycle or Supply Chain operations, with a focus on continuous improvement, process optimization, or operational efficiency.

This is a hybrid position and will require to attend meetings in office

Essential Functions

• Leads broad, multi-site process improvement and problem-solving projects
• Collaborates with leaders at every level of the organization to implement improvement initiatives
• Works with a wide variety of leaders and employees to ensure a smooth adoption of new practices and compliance to existing policies
• Partners with leaders to create, implement, and maintain visual management tools
• Delivers training and supports Senior Consultants in the development of continuous improvement curriculum
• Observes and documents processes, identifies areas for improvement, and works with stakeholders to implement changes
• Works closely with Senior Consultants to plan and facilitate performance improvement events
• Promotes a culture of continuous improvement throughout the organization by implementing the Intermountain Operating Model

Skills

• Swim lane process mapping
• Root cause analysis
• Project management
• Lean Six Sigma principles
• Data collection and extraction
• Statistical analysis
• Teaching and facilitation
• Statistical Process Control
• Goal alignment
• Microsoft Excel, Teams, Outlook, PowerPoint, Visio

Qualifications

• Demonstrated ability to lead large, multi-site projects with many key stakeholders
• Demonstrated use of common Lean Six Sigma tools such as A3s, fishbone diagrams, process maps, statistical process control, 5S, K-cards, etc.
• Demonstrated experience coaching leaders to identify improvement opportunities and lead teams through effective problem solving
• Experience using cause analysis tools and applying them to problem solving projects
• Strong verbal and written communication skills for presenting findings and recommendations to a wide variety of healthcare leaders
• Experience collaborating with a variety of professionals including physicians, nurses, and healthcare executives
• Ability to work independently and manage multiple tasks with minimal supervision
• Projects that lead to lasting, long-term results
• Ability to travel regularly to multiple sites in system

Preferred Qualifications

• Lean Six Sigma certification
• Experience working with leaders in a complex healthcare environment
• Bachelor's degree from an accredited university
• 2 to 5 years of experience in a role managing projects with sustained performance improvement

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Location: Key Bank Tower, Nevada Central Office
• Work City: Salt Lake City
• Work State: Utah
• Scheduled Weekly Hours: 40

Pay and benefits

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$37.87 - $59.63

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment.

I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.