Contract - Technical Support Engineer

Duties & Responsibilities

• Partner with Sales to understand prospective customers' business objectives, technical environments, workflows, and challenges, and recommend solutions aligned with their needs.
• Lead technical discovery, product demonstrations, solution presentations, and evaluations, clearly communicating Locusview's capabilities and business value to both technical and non-technical audiences.
• Serve as a customer-centric technical resource throughout the sales cycle, providing timely, accurate, and authentic responses to customer questions and technical requirements.
• Assess customer environments and use cases involving SaaS applications, mobile applications, APIs, hardware, networking, data, spatial data, GIS, and mapping to identify solution fit, dependencies, and potential risks.
• Support technical responses for RFIs, RFPs, customer questionnaires, and related sales documentation.
• Collaborate with Sales, Product, Engineering, and Customer Success to resolve complex technical questions, validate product capabilities, communicate customer feedback, and support a smooth transition from pre-sales to post-sale engagement.
• Develop reusable demonstrations, FAQs, technical documentation, and other sales enablement resources that improve the customer experience and help scale the sales organization.
• Maintain current knowledge of Locusview products, customer use cases, and Utilities & Energy industry workflows, proactively sharing insights and opportunities for improvement across teams.
• Take an agile and accountable approach to customer engagements, adapting solutions and presentations to customer priorities while following through on commitments.
• Contribute innovative ideas and share knowledge that strengthen technical sales processes, team collaboration, and the overall customer evaluation experience.

Required Skills & Experience

• Experience in a customer-facing technical role such as technical sales, sales engineering, solutions engineering, technical consulting, implementation, or SaaS technical support.
• Working knowledge of SaaS applications and the ability to learn and explain technical products and concepts.
• Strong written and verbal communication skills, including the ability to communicate technical concepts clearly to a range of audiences.
• Customer-centric and consultative approach to understanding requirements and developing solutions.
• Strong troubleshooting, problem-solving, and analytical skills.
• Ability to conduct technical discovery and translate customer requirements into solution recommendations.
• Authentic communication style and ability to establish credibility with customers and internal partners.
• Ability to take accountability for deliverables, follow-through, and accurate communication during customer engagements.
• Strong task management and organizational skills with the ability to manage multiple customer and sales priorities.
• Ability to work independently while collaborating effectively with Sales, Product, Engineering, Customer Success, and other teams.
• Agile learning mindset and ability to become proficient with new products, technologies, and customer workflows.

Preferred Skills & Experience

• Experience with technology solutions supporting the Gas, Electric, or broader Utilities & Energy industry.
• Experience with spatial data, GIS, mapping technologies, or field-based workflows.
• Familiarity with mobile applications on iOS and Android.
• Familiarity with APIs, application software, hardware, networking, and data integrations.
• Experience delivering SaaS product demonstrations, technical presentations, proofs of concept, or customer evaluations.
• Experience contributing to technical responses for RFPs, RFIs, or customer security and technology questionnaires.
• Familiarity with CRM, sales enablement, or customer support platforms.
• Experience collaborating directly with Product and Engineering teams on customer requirements and technical solutions.
• Bachelor's degree or equivalent combination of relevant education and professional experience is preferred, but not required.

Physical Demands

This is a typical office-based role with no special physical requirements or unusual work environment.

Benefits Info

• This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
• The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. Chicago, IL: The base salary is $66,000 - $127,000

• Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees.
• If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway.
• In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

• Itron is transforming how the world manages energy, water and city services.
• Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service.
• With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live.
• Join us as we create a more resourceful world: