Contracts Manager

About the role

The Contracts Manager will lead QAD's global day-to-day contract operations and serve as a trusted, solution-minded partner to Sales, Deal Desk, Customer Success, Procurement, Finance, and Professional Services. Positioned ideally in the Eastern Time Zone to extend operational coverage hours across global teams, this role offers a significant opportunity for a forward-thinking contracts leader to transform QAD's contracting processes and how we manage those contracts, help build a robust contract operations framework, and lead AI-first contracting initiatives across a high-growth software company.

What You'll Do

• Lead Global Contract Operations: Establish and manage the Legal intake queue, triaging requests by type, priority, and risk.
• Prepare and route customer, partner, and vendor agreements for signature, adhering to delegation of authority policies and service levels.
• Review and Negotiate Commercial Agreements: Review, draft, and negotiate NDAs, customer agreements and CSAs, vendor agreements, SOWs, amendments, and partner documents.

Utilize AI-assisted review tools and playbooks, escalating high-risk deviations with clear recommendations. Drive AI-First Contracting: Lead the shift toward AI-enabled contract workflows by identifying, testing, and scaling use cases for automated intake, review, and routine query responses. Refine and maintain AI playbooks and self-service resources.

Scale and Improve Contract Operations: Continuously improve how contract work gets done by refining intake and routing workflows as necessary, maintain standard templates, serve as a power user/admin for legal technology (including CLM implementation), and maintain an accurate, transaction-ready contract repository.

Cross-Functional Enablement & Risk Protection: Advise business teams on contractual interpretation, support Customer Success and renewals requests, license compliance and audit requests, partner with Finance on collection/dispute workflows and contract rights reviews, and triage legal notices to resolution. Build self-services resources and training that reduce routine requests to Legal.

Who You Are

Experience: 5+ years of contracts management experience in a fast-paced software/SaaS company (private equity-backed experience preferred). Location & Coverage: Ability to work US Eastern Time Zone hours (preferred) to extend coverage across Europe and North America, with flexibility to support APAC business hours, as needed.

Mindset: Startup mentality-thrives in building, establishing, and scaling new operational processes and playbooks rather than just working within established large-enterprise frameworks. AI & Tech Proficiency: Hands-on experience or strong aptitude with AI-assisted contracting tools, CLM platforms, and intake/workflow automation tools.

Critical Thinking: Anticipates where the business is heading, challenges assumptions, and brings forward better approaches before they are requested Commercial Acumen: Strong business judgment with a customer-centric, solution-oriented approach to deal execution and stakeholder alignment. Communication: Excellent written and verbal communication skills with a track record of supporting cross-functional business units effectively.

Additional Information

How We Work Pace and Clarity: We're a team of single-threaded owners who make quick, reversible decisions and escalate transparently. Outcomes Over Activity: We celebrate shipped value, not just presentations. One Team: We partner deeply with our colleagues, making trade-offs explicit and working together to achieve a shared goal.

Compensation

Package: Base pay range: $95,000 to $109,000 USD Annual (12 Months). Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity.

This position may be eligible for additional performance incentives U.S. benefits package includes medical, dental and,vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid time off, parental leave, flexible spending accounts and employee assistance program.

About QAD: QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action.

With three core pillars - Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) - QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.