Controls Engineer II, Customer Support

About the role

General Responsibility

This position is a hands-on role requiring strong technical, organizational, and communication skills, focused on supporting BEUMER's installed systems within the Customer Support division. The Controls Engineer II applies professional programming knowledge to troubleshoot, optimize, and enhance machine control systems-primarily within baggage handling and sortation environments.

This role plays a key part in ensuring system reliability, performance, and customer satisfaction by working closely with Service, Engineering, and Customer teams to support ongoing operations, upgrades, and modernization initiatives.

Responsibilities

• Understand customer operational needs and translate them into effective control system solutions for existing installations.
• Troubleshoot, maintain, and enhance machine control systems for BEUMER sorters using standard BEUMER control code.
• Diagnose and resolve PLC, controls, and system-level issues in live operational environments.
• Support service activities including corrective maintenance, preventive maintenance, and system optimization.
• Interpret electrical design drawings and specifications to support troubleshooting and modifications.
• Collaborate with Electrical Engineering to support I/O network troubleshooting, updates, and system improvements.
• Partner with software developers and cross-functional teams to resolve system issues and implement enhancements.
• Participate in system testing, validation, and updates both remotely and on-site.
• Prepare and maintain accurate service documentation, including as-built updates and change logs.
• Support on-site service activities, including commissioning support, retrofits, and system upgrades.
• Assist in lifecycle support initiatives, including modernization and continuous improvement efforts.
• Provide technical support and guidance to Field Service Technicians and customers as needed.
• Contribute to root cause analysis efforts and implement corrective actions to prevent recurrence.
• May be assigned to special projects or other duties as required.

Compensation range

$110,000.00 - $120,000.00 Annually

The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.

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Requirements/Skills and Abilities

• Bachelor's degree in Controls Engineering, Electrical Engineering, or related field (or equivalent experience).
• Minimum 5 years of relevant experience in controls engineering, preferably within service or support environments.

Technical Knowledge

• Advanced machine control concepts and troubleshooting methodologies.
• Strong understanding of PLC programming, especially Siemens (TIA Portal).
• Experience with Allen-Bradley PLCs is a plus.
• Ability to read and interpret electrical schematics and system documentation.

Core Competencies

• Ability to evaluate and resolve controls-related issues independently in time-sensitive environments.
• Strong problem-solving skills with a focus on root cause analysis and long-term solutions.
• Ability to quickly adapt to new control platforms and evolving technologies.
• Experience using computer-based tools for diagnostics, programming, and service tracking.
• Strong collaboration skills with cross-functional teams and customer stakeholders.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.

Professional Skills

• Excellent time management and attention to detail.
• Strong verbal and written communication skills.
• Customer-focused mindset with a commitment to service excellence.
• Professional, positive, and proactive attitude.
• Willingness and ability to travel to customer sites as needed (typically up to 25%).

Additional Information

BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees.

• Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
• 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
• Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
• Ancillary Insurances: Including vision, accident, and critical illness insurance.
• Generous Paid Time Off: Achieve the optimal work-life balance.
• Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
• Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
• Per Diem Eligibility: Allowances in accordance with the IRS schedule for qualified travel expenses