Coordinator, Clinical Operations

About the role

At Cogstate, we're advancing the science of brain health - making it faster, easier, and more accurate to assess cognition across clinical trials, healthcare settings, and everyday life.

Our digital cognitive assessments are trusted by researchers, clinicians, and pharmaceutical partners around the world, helping to drive breakthroughs in neuroscience and improve outcomes for people living with neurological conditions. Founded on decades of cognitive science and backed by rigorous validation, Cogstate's assessments are used in more than 150 countries and over 2,000 clinical trials.

Our global team of experts - spanning psychology, data science, operations, and technology - works together to solve complex challenges in brain health assessment, always with a patient-first mindset. Whether we're supporting a multinational Alzheimer's trial or developing tools to bring cognitive testing into routine care, our work is meaningful, collaborative, and constantly evolving.

At Cogstate, we're not just imagining the future of brain health - we're building it.

That's why we're seeking a Clinical Operations Coordinator, accountable for supporting the operational delivery of a variety of contracted services in a Clinical Trial. These services include Rater Training and Monitoring activities (training deployment, management, and in-study reporting/calibration), Clinician Network Management (ensuring quality and consistency across global clinical interviews), Data Management (opening and resolving data queries), and Scale Management (binder creation, translations, logistics & shipping).

The daily workload for the above functional areas will fluctuate throughout the life cycle of a Clinical Trial. The Clinical Operations Coordinator will be cross trained to support multiple functional areas, flexibly jumping in to assist study teams according to their changing bandwidth needs.

Key Responsibilities

• Work with study teams across a variety of functional areas to ease bandwidth strain on Coordinator responsibilities detailed below.
• Processing clinician/rater forms and documenting data via status trackers and ePortal/LMS training systems.
• Review and process submitted clinician/rater surveys and deploy applicable LMS training modules.
• Schedule 1:1 training video conferences between site raters and Cogstate Rater Services staff
• Hardware shipment scheduling and documentation management.
• Documenting real time updates to applicable status trackers, coordinating high volume email correspondence, communicating status updates to clinicians/raters, electronic records filing.
• Point of contact for clinician/rater support questions.
• Direct communication with site coordinators at clinical settings, activity and communication tracking and general support throughout study.
• Interact with CRAs for site monitoring activities.

Requirements

• Bachelor's degree or 1+ years of related experience.
• Previous project management or administrative support experience preferable
• Microsoft Office proficiency.

What's In It For You

• In addition to base salary, this position is eligible for participation in Cogstate's short-term incentive (STI) bonus program, with a target bonus opportunity of 5% of annual base salary, subject to the terms and conditions of the applicable plan.
• Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work from anywhere where Cogstate is registered to business within the United States, Australia, or the United Kingdom!
• Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays.
• 401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to3% of your yearly salary in Cogstate's 401k program.
• Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
• Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees.
• Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
• Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
• Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.

Wage Range $55,000 - $60,000 USD