Coordinator, Patient Services
- Location
- East Boston
- Listed
- Yesterday
About the role
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
- Time Type: Full time
- Department: Patient Services
- All Locations: 79 Paris Street
Position Summary
The scope of a Patient Services Coordinator includes support of the health center's new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs.
The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC.
Essential Duties and Responsibilities
- Processes applications for actual and potential patients of NeighborHealth to obtain or maintain eligibility for health coverage not limited to MassHealth (includes disability, 65+, and Buy In), Health Safety Net, Health Connector, Children's Medical Security Plan.
- Assist seniors and disabled patients with enrollment into prescription coverage, specifically Prescription Advantage and Medicare Part D.
- Thoroughly and accurately assesses and screens patients to determine probable eligibility for a variety of health coverage programs. This includes comprehensive and an up to date knowledge of the eligibility programs, the eligibility requirements, and covered benefits/services by program, and any out of pocket costs to the patient.
- Thoroughly and concisely completes applications for eligibility in a timely manner.
- Completes all interface with the state for all applications ensuring that the applications and supporting documentation was completely sent/received.
- Updates EPIC appropriately with coverage, FPL, Enrollment Notices, etc.
- Use all applications and eligibility systems available appropriate to the patient's situation, specifically, MAP, POSC/ MMIS, etc.
Qualifications and Requirements
- HS Diploma/GED.
- Bilingual fluency Spanish/English required.
- Mass Health Experience is preferred.
- Demonstrated understanding of all government sponsored health insurance programs
- Previous Customer Service work or volunteer experience required.
- Demonstrated excellent organizational, communication, and time management skills.
- Exceptional judgment, initiative, and leadership skills.
- Demonstrated ability to promote a team environment with proven successful outcomes
Pay Range
Starts at $21.51 up to $32.26 based on experience
Equal opportunity and legal notices
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or call to let us know the nature of your request
Federal Trade Commission Statement
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.
From Ebnhc's careers page, first listed on Rolev.ai on November 8, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Coordinator, Patient Services role at Ebnhc, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
More at Ebnhc
All Ebnhc jobsCommon questions
Where is the Coordinator, Patient Services job at Ebnhc located?
This Coordinator, Patient Services position at Ebnhc is located in East Boston. Always check Ebnhc's application page for specific state eligibility or relocation policies.
How do I apply for the Coordinator, Patient Services position at Ebnhc?
This listing links directly to Ebnhc's Workday application page. You can apply directly on Ebnhc's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.