Coordinator Point of Care Testing - MMMC - On-call/Call-in

Job Summary

Coordinates Point of Care Testing (POCT) in hospital and clinics to ensure high quality, appropriate, cost effective, and accessible laboratory services. Champions development of comprehensive strategies and work plan processes for corresponding POCT systems. Collaborates with key stakeholders to determine current and future needs, and design efficient workflow processes. Provides integrated solutions planning.

Oversees and/or serves as project lead in implementation of POCT strategies and initiatives;. Serves as primary project liaison, communication, and change management lead to laboratory, key stakeholders and customers throughout development life cycle. Ensures operational efficiency of POCT systems.

Essential Responsibilities

• Develops, manages, and maintains Regional POCT Quality Program. Works with POCT directors, nurse managers, clinic managers, and other members of POCT committee to enhance POCT program infrastructure and oversee quality aspects of program.
• Develops comprehensive strategies, and work plan processes for POCT systems. Collaborates with management, medical staff, Laboratory Information System (LIS), information technology and other leaders in organizations decision-making structures and processes.
• Plans for short and long term operating and capital requirements. Maintains capital plan for laboratory technology in collaboration with immediate supervisor and Laboratory Administration.
• Partners with POCT leadership to administer POCT program. Co-chairs Regional POCT Committee meetings. Maintains current knowledge of POCT standards, regulations, technology, local and national initiatives. Attends annual POCT meetings.
• Develops and enhances infrastructure of POCT program.
• Manages and responsible for quality of service and quality of care. Provides guidance and direction for provision of POC laboratory services throughout Region. Interprets and communicates organizational goals and initiatives to initiate service opportunities for laboratory contributing to quality of service, quality of care, and meeting targets for resource allocation.
• Oversees and/or serves as project lead in implementation of POCT strategies and initiatives. Provides ongoing project management and status reports. Serves as primary project liaison, communication, and change management lead to nursing and clinic supervisors and managers to effectively manage POCT program. Assures laboratory service arrangements are appropriate, accessible and compliment organizational and departmental goals and initiatives. Influences internal providers and community partners to work toward patient care goals. Ensures project meets schedule, cost, and objective targets. Participates in resolution of serious financial and service disagreements or contract negotiations. Oversees project plans and related planning documents.
• May serve as Technical Consultant as defined by CLIA 88 for High Complexity Testing. The technical consultant is responsible for technical and scientific oversight. This person is not required to be on-site at all times, but must be available to provide consultation either on-site, by telephone, or electronically. In addition, the technical consultant, selects test methodology appropriate for the clinical use of the test menu. Verifies test procedures performed and establishes the laboratorys performance criteria, including accuracy and precision of each test and test system. Enrolls laboratory in an approved PT program commensurate with services offered. Establishes a quality control program appropriate for the testing performed and establishes the parameter for acceptable levels of analytic performance and ensures that these levels are maintained throughout the testing process. Resolves technical problems and ensures remedial actions are taken whenever test systems deviate from the laboratorys established performance specifications. Ensures patient test results are not reported until all corrective action has been taken and the test system is properly functioning. Identifies training needs and ensures testing personnel receive regular in-service training. Evaluates the competency of all testing personnel on an ongoing basis. Evaluates and documents performance of individuals responsible for testing at six months and twelve months in the first year of employment and yearly thereafter, unless test methodology or instrumentation changes, in which case, prior to reporting patient test results, the individuals performance must be reevaluated to include the use of the new test methodology or instrumentation.
• Develops and communicates organization wide POCT service standards, policies and procedures. Negotiates and manages POCT performance standards and service levels. Communicates laboratory principles, strategies, and initiatives to obtain stakeholder buy-in and support.
• Prepares system definitions and objectives, task plans, design documents, flow charts, feasibility studies, diagrams, user documents and specifications as required. Assists laboratory manager in performing cost/benefit analysis. Assesses impact of system modifications on customer.
• Provides reports and studies on project proposals. Develops and implements programs to educate management on POCT systems capabilities, potential, requirements, and policy compliance.
• Serves as liaison between POCT staff, users and vendors regarding training programs, seminars, and maintenance with other external specifications and documentation of laboratory equipment and systems. Participates and/or leads committees as appropriate.
• Ensures POCT systems are in compliance with all regulatory requirements. Delegates responsibilities to assigned staff as necessary.
• Maintains current knowledge of national and regional issues pertaining to POCT operations. Seeks opportunities to use technology to support various needs.
• Networks with outside peers and other Kaiser regions to facilitate existing program improvements, learning programs, and new lab initiatives. Recommends means to utilize obtained information and implement solutions. Serves on national committees with program and other professionals to promote organizational interests and goals.