Coordinator, Ticket Operations

About the role

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE's portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL's Washington Capitals, NBA's Washington Wizards, WNBA's Washington Mystics, NBA G League's Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.

Rooted in the nation's capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.

Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.

Position Overview

The Coordinator, Ticket Operations position is responsible for ensuring the accuracy of the day-to-day ticket operations for the Washington Mystics, Capitals City Go-Go and other MSE teams. This role will focus on driving sales efforts through assisting in maintaining a shared Ticket Operations inbox, building events and price codes, processing orders, distributing tickets, and providing customer support. This position will also work to keep Monumental at the forefront of new ticketing technologies.

Are you a ticket operations professional with excellent collaboration skills and a passion for sports? Apply today! We would love to hear from you!

Responsibilities

• Process Full Season, Partial Plan, and Group Sales ticket orders ensuring accurate pricing and package configuration.
• Assist in the creation of plans, events, and price codes in Archtics.
• Assist in the training of new employees in Archtics.
• Assist in the distribution of Community Tickets.
• Process payments for ticket orders.
• Process payment plans for all Full Season and Partial Plans.
• Supports Membership Services department with season ticket holder account requests.
• Coordinate distribution of tickets via mail, text, will-call, and expedited shipping methods.
• Assists with management of ticket inventory.
• Run a Box Office window on game nights to handle plan holder ticket needs, understand customer service issues, and resolve ticket problems.
• Provide remote support during Capital City Go-Go games for box office needs.
• Work 50-60 games in Box Office each year across the Monumental Sports team seasons.
• Use Ticketmaster platform including Archtics, Account Manager, TM360, and TM Host.
• Supports all-staff events for all MSE teams.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's Degree or equivalent experience.
• Previous ticketing or other related team sports experience.
• Previous Archtics ticketing experience preferred.
• Proficient in all Microsoft Office products, primarily: Excel and Word.
• Strong communication skills, both written and verbal.
• Strong organizational skills.
• Ability to multitask and maintain business relationships in a professional and confidential manner.
• Excellent time management and interpersonal skills.
• Strong attention to detail is required.
• Flexibility to work evenings, weekends, and holidays as needed.

Pay Range

$21.63 - $22.60/hr USD.

Benefit Eligibility

This role is eligible to participate in health and welfare benefits.