Copy of General Application - Medical Assistant

Medical Assistant (Licensed)

Location: Martinsville, NJ (Primary) and Livingston, NJ (secondary)

Responsibilities

Patient Care & Clinical Support

• Prepare treatment rooms, equipment, and supplies for aesthetic and wellness procedures.
• Room patients and collect intake information, photographs, vital signs, and treatment documentation.
• Apply topical numbing agents as directed and assist providers during aesthetic procedures and treatments.
• Administer intramuscular (IM) and subcutaneous (SQ) injections in accordance with training, protocols, and scope of practice.
• Serve as a wellness coach for GLP-1 weight loss patients by providing education, accountability, support, and ongoing follow-up throughout their treatment journey.
• Educate patients on treatment expectations, medication administration, lifestyle modifications, nutrition recommendations, pre-treatment preparation, post-treatment instructions, and follow-up care.
• Monitor patient progress and communicate patient concerns, treatment outcomes, and opportunities for intervention to providers.
• Respond professionally to patient inquiries, phone calls, and electronic communications.
• Ensure all required patient forms and documentation are completed accurately.
• Support patient comfort and create a positive, welcoming treatment experience at every interaction.

Patient Experience

• Deliver exceptional customer service while creating a welcoming, supportive, and comfortable environment for patients.
• Build trust and rapport with patients through compassionate care and effective communication.
• Handle sensitive situations with professionalism, empathy, and discretion while maintaining patient confidence and satisfaction.
• Anticipate patient needs and proactively support providers to create a seamless treatment experience.

Documentation, Compliance & Quality

• Maintain accurate and thorough patient charting and medical records.
• Protect patient confidentiality and comply with HIPAA, OSHA, and company policies.
• Maintain knowledge of medical terminology, aesthetic procedures, products, and services.
• Exercise sound judgment and attention to detail while supporting patient safety and clinical excellence.

Operations & Team Collaboration

• Assist with inventory management and ordering of medical supplies.
• Maintain cleanliness, organization, and readiness of treatment rooms and clinical areas.
• Adapt to changing clinic priorities and workflows while maintaining efficiency and professionalism.
• Demonstrate a willingness to learn new treatments, technologies, procedures, and services.
• Work independently while collaborating effectively with providers, PCCs, and team members.
• Remain dependable, punctual, flexible, and committed to achieving individual and team goals.
• Perform additional duties and special projects as assigned.

Education & Experience

• High school diploma or equivalent required.
• Medical Assistant License.
• Previous experience in aesthetics, plastic surgery, cosmetic dermatology, wellness, or healthcare preferred.
• Experience discussing treatment plans, memberships, financing options, and retail products is strongly preferred.
• Strong business acumen with excellent organizational and time-management skills.

Professional Skills

• Exceptional communication, interpersonal, and relationship-building skills.
• Proven ability to establish trust and maintain long-term patient relationships.
• Strong problem-solving, critical thinking, and decision-making abilities.
• Ability to assess situations, anticipate patient needs, and implement effective solutions.
• Demonstrated ability to manage confidential information and maintain HIPAA compliance.
• Ability to work independently while collaborating effectively within a team environment.
• Adaptable and able to manage changing priorities in a fast-paced environment.
• Willingness to learn and implement new systems, technologies, services, and procedures.

Personal Attributes

• Patient-focused mindset with a passion for delivering exceptional customer service and creating positive patient experiences.
• Dependable, punctual, self-motivated, and results-driven.
• Professional appearance and positive attitude.
• High level of discretion, professionalism, empathy, and emotional intelligence.
• Commitment to supporting team goals and contributing to overall practice success.

Physical Requirements

• This position requires frequent walking, sitting, standing, and bending.
• Frequent talking and listening when giving instructions and explanations.
• Frequent use of the phone, computer, and other clinic technologies.
• Employees may be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).

Benefits & Perks

• Competitive Pay + Performance Incentives
• Annual Beauty Budget (increases with tenure)
• AMP Rewards & Recognition Programs
• 401(k) + Employer Contributions
• Continuing Education + National Training Opportunities
• Mentorship from Industry Leaders & KOLs
• Generous PTO + Holiday Closures
• Flexible Scheduling