CORE Agent
- Pay
- $32 – $42 per hour
- Location
- Four Seasons New York
- Listed
- Today
About the role
Answers and directs phone calls, Chats, and HotSos requests, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner. Achieve maximum customer satisfaction for In-Room Dining and hotel operations. Will comply with any other additional requests that may arise pertaining to Hotel Communications Agent duties.
What you will do
- Answers phone and chat inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
- Handle all guest inquiries and requests accurately. Use HotSoS, Opera, Micros, (or any other computer application) to log and track these requests.
- Describe the selection of in-room dining menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste and preparation methods.
- Book and confirm reservations for Ty Bar and the Garden by utilizing open table and ensure timing and scheduling is accurate based on availability.
- Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system.
What you bring
- High School or college preferred.
- Previous experience in Communications or similar position preferred.
What we offer
- Competitive salary and a comprehensive benefits package
- Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary employee meals
- Paid holidays, vacation, and sick days
- Culinary, retail and wellness experiences at special rates
Schedule & Hours: This role is a full time, on-site role.
Compensation
$31.85 - $42.47 per hour
*Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.*
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind.
Equal opportunity and legal notices
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
From Fourseasons's careers page, first listed on Rolev.ai on November 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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More at Fourseasons
All Fourseasons jobsCommon questions
What is the salary for the CORE Agent role at Fourseasons?
The CORE Agent posting at Fourseasons states compensation of $32 – $42 per hour. Final pay may depend on location, experience, and interview evaluation on Fourseasons's official career site.
Where is the CORE Agent job at Fourseasons located?
This CORE Agent position at Fourseasons is located in Four Seasons New York. Always check Fourseasons's application page for specific state eligibility or relocation policies.
How do I apply for the CORE Agent position at Fourseasons?
This listing links directly to Fourseasons's Workday application page. You can apply directly on Fourseasons's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.