Corporate Receptionist

Position

• This role is referred to internally as "Receptionist/Hospitality Coordinator"

Department: Facilities

FLSA Status: Non- Exempt.

Work Location: New York, NY

Shifts: 7:00 AM-4:00 PM; 8:00 AM-5:00 PM; 8:30 AM-5:30 PM; 9:00 AM-6:00 PM

Position Overview

The Office Coordinator, referred to internally as the Receptionist/Hospitality Coordinator, upholds our mission of providing a premier workplace environment by delivering exceptional customer service to the client's large, financial services community. This role serves in the dual capacity of reception and hospitality; responsibilities and duties are subject to change as business and client needs dictate.

Key Responsibilities

• Serve as a point of contact for all employees within the firm, escalating special requests or concerns to the appropriate party
• Respond to all inquiries in a polite and timely manner
• Register, welcome, and assist guests in a friendly and professional manner
• Effectively collaborate with a team of 10-14 receptionists and hospitality coordinators
• Provide telephone coverage for general inquiries, transfer requests, etc.
• Activate employee ID badges and troubleshoot when issues arise
• Assist the Onboarding Specialist with tasks to prepare for New Hires (i.e., preparing necessary onboarding materials and company merchandise)
• Develop and maintain business relationships and interact with a diverse variety of high-profile individuals and all levels of management
• Assist with catering orders as needed and monitor conference rooms for leftover food to be cleared
• Develop a strong proficiency with the office layout and company operations
• Miscellaneous administrative duties, including actively updating logs and trackers
• Perform inspections of office amenities, conference rooms and shared spaces to ensure cleanliness, tidiness, and proper arrangement
• Escort visitors to conference rooms
• Document and communicate maintenance and repair requests to appropriate parties
• Complete projects and assignments related to facilities, including administration, mail room, event support, data tracking and reporting
• Ad-hoc duties including inventory management, shipping and receiving, office move logistics, and workplace management tasks
• In all responsibilities and interactions, serve as a public-facing representative of the firm

Required Qualifications

• 1-3 years of relevant administrative, hospitality, or corporate experience
• Bachelor's degree
• Experience working in a team-based environment
• Ability to work between multiple neighboring buildings as directed by the supervisor
• Flexibility to provide coverage and support outside of scheduled hours and shifts, and flexibility to work in a secondary office location within the main campus.
• Experience working in an office setting with general knowledge of standard office technology and procedures
• Strong communication and interpersonal skills
• Ability to multitask, prioritize, and adapt quickly in a fast-paced, detail-oriented role
• Exemplary spelling, grammar, and tone in both verbal and written communication
• Excellent troubleshooting skills using critical thinking and available resources
• Resourceful and proactive approach to problem-solving
• Professional and polite demeanor and presentation
• Ability to take initiative and work independently while simultaneously monitoring team needs
• Ability to adhere to and uphold confidentiality and compliance practices

Pay and benefits

Hourly rate $30 - $32 USD