Courtesy Patrol Agent

About the role

Onni Group is hiring a Courtesy Patrol Agent in Seattle, Washington!

Perks & Benefits

• Competitive pay
• Generous Paid Time Off Plan
• Medical, Financial, and Personal Benefit Plans (including HSA and FSA)
• Access to Fully Equipped Gym
• Free On-Site Parking or Commuting Support
• 401(k) with Employer Match
• Employee Referral Program
• Annual Education Allowance
• Fun and Collaborative Company Culture with Lots of Team-Building Events
• Friends and Family Rates at Onni Hospitality Brands
• Residential Housing Discount After 1 Year of Continuous Employment

Job Summar y

The Courtesy Patrol provides a comfortable and secure environment for all occupants of the property by ensuring that the premises is maintained in accordance with all laws, regulations, and codes pertaining to safety and security. The Courtesy Patrol maintains a hospitable and service-oriented environment by greeting, hosting, and maintaining friendly relationships with all guests, employees, and outside visitors.

What Will You Do?

• Responsible for securing assigned posts at entry points and welcoming and greeting guests.
• Ensure guests and residents are authorized to be inside a venue, checking identification, using registries and guest lists, and issuing wristbands or other security measures.
• Remind guests, residents, and employees of safety and security policies with an attitude of dignity and respect, maintaining a positive and fun environment.
• Assist front desk agents with situations throughout the property.
• Roam the entire property on foot; monitoring and promptly reporting or solving issues.
• Manage conflict between guests, residents or employees and utilize knowledge and training to resolve issues safely and effectively solve conflicts.
• Assess and determine the course of action on certain situations and if the situation merits, asks guests, residents, employees, transients, or outside visitors to leave the property. Handle such issues with dignity and respect and recognize when these situations become a safety or security concern.
• Take appropriate steps to report or correct problems by keeping the safety of everyone involved at the highest priority.
• Respond to emergencies on the property and take necessary steps to report or correct the situation.
• Use a radio, telephone, email account, or face to face contact to communicate with guests and employees regarding any safety and security concerns or issues taking immediately take steps to solve or report the problem and follow up with guests or employees to ensure total satisfaction.
• Assist with all medical emergencies large or small, administer first aid to guests and employees and recognize when emergency medical assistance needs to be contacted.
• Complete investigations and prepare written reports for incidents regarding medical emergencies, property loss and damage, or other criminal activity occurring on the property.
• Maintain an inventory of lost and found property. Own communication with guests in person, over the phone, or through email, and prepare shipments of property to return to guests.
• Record all daily activity on a typed Daily Activity Report.
• Perform other duties as required.

What You Bring

• Excellent English communication skills, both verbal and written.
• Knowledge of operations on the Hospitality Industry strongly preferred.
• Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours.
• Working knowledge of Microsoft Office applications.
• Excellent Customer Service Skills.
• Friendly, outgoing, and positive personality.
• Familiarity with current regulations pertaining to safety and security.
• Must be a self-starter who can initiative and get along with people at all levels both in and out of the community.

Salary Range

$24-$25/hr

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

How To Apply

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.