Coverage Specialists

About the role

Bison Transport USA is currently looking for an Extended Coverage Specialist for its Auburn, ME terminal.

The schedule for this position is Thursday, Friday & Saturday 0800 - 2000. The Extended Coverage Specialist will work within all areas of our Operations Department, which includes Customer Service, Dispatch, and Planning in a particular US geographical region. This person will be a key player in building and maintaining relationships between drivers, customers, and other departments within the organization. This person must be well-organized, be an excellent communicator, and be able to multitask on a variety of different transactional tasks.

Customer Service

• Act as a single point of contact between customer(s) and Bison USA - ensuring the customer's needs are properly understood and served.
• Have effective communication to ensure quality of order entry and appointment making, relationship establishment and development, issue resolution and business level monitoring.
• Accountable for accuracy of order entry/order acceptance, tracing, and appointment booking. This includes ensuring all shipping and delivery appointments are secured, and updated in the system within the prescribed lead time.

Fleet Manager

• Execute the day-to-day activity of their assigned driver fleet including but not limited to:
• Reading and managing all messages as they pertain to the driver, equipment, and loads.
• Track, plan, and manage home time events
• Ensure the system reflects an accurate portrayal of events and times
• Provide driver routing as required
• Maintain accurate ETA/PTA
• Ensure day to day activity of fleet is confirmed and complete by end of day

Regional Planner

• Book freight and communicate with customers.
• Evaluate trucks and loads to "put together the puzzle" balancing drivers' availability/needs/home time with commitments to customers and work with dispatchers to ensure drivers have loads.

What Will You Need to Succeed

• High school diploma or equivalent.
• Superior Data Entry Skills.
• A willingness to learn and grow in the logistics industry.
• Well-organized, excellent communicator, and have a keen sense of timeliness.
• Analytical and critical thinking skills.
• Demonstrate customer service experience.
• Experience in transportation is preferred.