Crisis Specialist

About the role

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

Summary of Position

Responsible for providing face to face, phone, and telehealth crisis response and assessment services to those individuals who are experiencing any mental health crisis. The Mobile Crisis Specialist provides support and linkage to other area resources with follow up services to individuals in crisis and their families.

This is an office-based position scheduled from 12:00 a.m. to 8:00 a.m., Thursday through Monday.

Essential Duties & Responsibilities

• Provide coverage of crisis service beyond scheduled work hour/shifts and as assigned by crisis service supervisors.
• Demonstrate knowledge and competency in the utilization of Centerstone programs and other community resources.
• Maintain accurate records of all contacts and enter all data in a timely manner.
• Client's follow-up needs are documented for Team follow-up.
• Demonstrates the ability to deescalate crisis situations.
• Demonstrates knowledge of crisis intervention skills.
• Represents Centerstone in a professional manner when interacting with external entities.
• Thorough assessment of risk of harm to self or others is clearly documented and plan to assure safety is thorough and feasible.
• Make appropriate referrals for least restrictive treatment possible to ensure psychiatric needs are being met as evidenced by documentation.
• Clinician makes every effort to respond to calls promptly.
• Creates an atmosphere of cooperation with Centerstone departments, community agencies, individuals experiencing mental health symptoms, and the public at large.
• Attend all team meetings, clinical supervision and completes online trainings as required.
• Regular and reliable attendance is required.
• All other duties as assigned.

Knowledge, Skills & Abilities

• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrates high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments.
• Skill in providing crisis intervention.

Qualifications

Education Level

Bachelor's degree in psychology, social work counseling, or a related mental health field.

• Years of Experience
• Certification/Licensure
• N/A

Physical Requirements

• Standing - 20%
• Sitting - 80%
• Squatting - Occasional
• Kneeling - Occasional
• Bending - Occasional
• Driving - Occasional
• Lifting - Occasional

Pay Range

$17.35--$24.30

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.