Critical Environment Program Manager

About the role

Data Center Operations Follows and adheres to processes and policy(ies) provided by security and safety governing partners. Reports immediately any safety or security issues or concerns. Participates in safety and security related Root Cause Analysis (RCA) processes as appropriate. Makes recommendations for improvements to safety and security processes or procedures. Fosters and exhibits a culture of safety.

Ensures no unauthorized or unescorted personnel access in secured production environments, ensuring alignment with security practices and standards. Manages and regularly audits physical access lists for personnel accessing secured production environments and related systems.

Conducts regular security risk assessments of data center operations and assesses the design, build, and delivery of technology, tools, data, and processes to meet high security standards. Proactively monitors security Key Performance Indicators (KPIs) and identifies and resolves action items, escalating as needed. Adheres to compliance and security standards with Data Center business units and contractual service agreements.

Abides by all service level agreements (SLAs) to meet compliance requirements. Exercises judgement and discretion to suggest improvements to policies. Identifies and proposes improvements to policies to enhance security posture across operations. Investigates root causes of policy faults, degradation, or security incidents and suggests improvement plans. Delivers policy plan improvements per Data Center business unit(s).

Engages with appropriate teams and resources to execute tasks or projects. Manages programs associated with area of responsibility. Ensures the right resources and technical requirements are aligned to projects and that projects are staying within scope. Understands strategic vision as communicated by leaders and learns to align strategies with a security-first culture.

Identifies potential improvements aligned with this vision, including security enhancements. emonstrates conscientiousness on cost, adheres to budget requirements, and understands fiscal strategies to reduce costs or improve fiscal efficiency from best practices. Supports managers in creating budget forecasts. Provides input as needed to meet timely and accurate estimates on budget allocation.

Manages POs end-to-end process, invoicing, accruals, and adheres to After-the Fact (ATF) policies. Supports and assists with the development of demand cost forecasts, drives awareness among direct-line managers on the business implications of service management issues.

Monitors the cost model and reporting systems to raise awareness with any risks to future forecasting, tracking, reporting of costs, security and operational risks, and dependencies for a campus, country, or region. Articulates level of importance on priorities needed to maintain availability expectations. Adjusts plans based on assigned financial spend for the year.

Plans and works with business partners on executing their requirements to maintain adherence to data center availability, security, and safety. Identifies opportunities for cost reduction and efficiency. Collaborates and negotiates effectively with others to identify delegates to deliver results. Participates in change advisory board (CAB) meetings.

Supports implementation of changes in accordance with documented procedures accurately and provides feedback in a timely manner. Develops an understanding of change management principles and their varying application. Manages multiple complex technologies projects or programs within a single discipline to meet service delivery Objectives & Key Results (OKRs) or Key Performance Indicators (KPIs).

Participates in pilot programs or task forces to ensure smooth implementation for future service delivery. Supports escalation of issues to appropriate owner(s). Participates in regular operational meetings to review OKRs and/or KPIs. Analyzes data and collaborates with internal business partners, clients, and vendors to improve OKRs and/or KPIs and increase efficiency.

Analyses, reports on, or presents incident Post-Mortem outcomes and Root Cause Analysis (RCA) details, including security incidents. Manages relationships with clients and suppliers to ensure that all expectations and operational, safety, and security requirements are clarified, understood, documented, and met.

Works with regional support teams to implement changes (e.g., regional or global initiatives like process improvement, safety, compliance, security, engineering, tooling). Works with business partners to establish a collaborative process to enable understanding of business partners' areas of expertise.

Performs troubleshooting of service incidents and escalates, as appropriate, to achieve applicable Objectives & Key Results (OKRs) or supporting Key Performance Indicators (KPIs) with minimal disruption to the client and business. Participates in applicable Incident Bridges for their workstream(s) and/or location(s).

High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale critical environments These requirements include, but are not limited to the following specialized security screenings: Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)