CRM Campaign Operations Specialist
- Location
- Cupertino · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 4+ years
- Listed
- 14 days ago
Skills & highlights for this role
- Marketing campaign operations
- CRM or ESP platforms
- Marketing automation flows
- Complex audience segmentation
- Audit documentation
- Advanced SQL
- Snowflake procedures
- Vertica DBMS
- Project execution with attention to detail
Also useful
- Requirements writing
- Acceptance criteria and test suites
- Statistical weighting and sampling
- Customer experience marketing
- Excel / Numbers
- Tableau dashboarding
- Apple ecosystem familiarity
Summary
At Apple, great ideas have a way of becoming outstanding products, services and customer experiences very quickly. We believe that if you bring passion and dedication to your job, there's no telling what you can accomplish! If you're excited about creating compelling products and ready to join an amazing team we want to hear from you.
We're seeking a CRM Campaign Operations Specialist to conduct Worldwide campaigns on behalf of Product Marketing and Retail. In this role, you will identify opportunities to engage and send relevant, personalized messages to customers to increase acquisition and engagement with an eye on user privacy.
About the role
Join Apple’s Customer Database Marketing team, where you’ll shape the systems and strategy behind how we understand and connect with customers across their journey. You’ll bring creative problem-solving to real constraints — balancing ambition with resource and platform realities — while building the roadmap that turns business priorities into working capabilities.
This role sits at the intersection of strategy and execution — ideal for someone who likes solving ambiguous problems, working across teams, and seeing their recommendations become shipped capabilities.
Responsibilities
- Translate requirements from diverse customer journey use cases into clear platform capability priorities, continually sharpening Apple’s marketing data infrastructure.
- Evaluate and recommend solutions, then drive the roadmap from strategy through execution.
- Build and maintain the processes, procedures, and controls that keep data accurate and systems reliable — all while upholding privacy and security standards.
- Partner cross-functionally, representing CDM in shared initiatives and aligning stakeholders around common goals.
- Lead or participate in User Acceptance Testing (UAT) for new system development and enhancements.
- Dig into issues as they arise and turn findings into concrete process improvements.
Minimum Qualifications
- 4+ years experience in marketing campaign operations, particularly in building automation flows with CRM or ESP platforms (ie. Braze, Oracle Responsys, Salesforce Marketing Cloud).
- Solid experience with complex audience segmentation, audit documentation.
- Advanced proficiency with SQL, Snowflake procedures & Vertica DBMS.
- Proven experience driving excellence to deliver projects with high attention to detail and quality.
- Able to balance multiple projects concurrently and enjoy a fast paced, evolving environment.
Preferred Qualifications
- Capacity to break down complexities with the ability to think clearly, with a strategic mindset to help make informed decisions.
- 2+ years of experience writing requirements, acceptance criteria, test suites for new features / enhancements.
- Ability to apply statistical weighting and sampling techniques to improve outcomes and results
- Proven marketing expertise obsessing on the customer experience.
- Willingness to take action, be resourceful, cut through ambiguity, and remove roadblocks.
- Proficient in Excel / Numbers and Tableau dashboarding techniques.
- Excellent organization, communication and problem-solving skills.
- A passion for Apple products and services and a deep familiarity with the Apple ecosystem of services and hardware.
From Apple's careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the CRM Campaign Operations Specialist job at Apple located?
This CRM Campaign Operations Specialist position at Apple is located in Cupertino (On-site). Always check Apple's application page for specific state eligibility or relocation policies.
What qualifications are required for CRM Campaign Operations Specialist at Apple?
For the CRM Campaign Operations Specialist role, Apple highlights 4+ years of relevant experience; experience with Marketing campaign operations, CRM or ESP platforms, Marketing automation flows, Complex audience segmentation, Audit documentation, Advanced SQL. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the CRM Campaign Operations Specialist position at Apple?
This listing links directly to Apple's application page. You can apply directly on Apple's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.