CRM Developer, Sales Operations

About the role

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE's portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL's Washington Capitals, NBA's Washington Wizards, WNBA's Washington Mystics, NBA G League's Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.

Rooted in the nation's capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.

Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.

Position Overview

The CRM Developer, Sales Operations will be responsible for the customization, development, and integration of MSE's Salesforce CRM platform for the purposes of sales support and revenue generation. This role will implement scalable Salesforce solutions using the right combination of declarative configuration and custom-coded solutions, using Salesforce proprietary languages and tools including Apex, Aura, LWC, SOQL, etc.

Are you a skilled Salesforce developer who is passionate about music, sports, and live entertainment? Apply today! We'd love to hear from you!

Responsibilities

• Design, develop, test, and maintain custom Salesforce solutions, including Apex triggers and classes, legacy Aura Components, Lightning Web Components, batch/queueable/scheduled jobs, and custom metadata.
• Write secure, reusable, testable codes with appropriate test coverage, error handling, logging, and performance optimization.
• Build and maintain integrations using Salesforce APIs, External Client Apps, Platform Events, Change Data Capture, External Services, Named Credentials, OAuth, middleware and related integration patterns.
• Monitor and resolve technical debt, performance issues, failed jobs, integration errors, security risks, deprecated features, and Salesforce release impacts.
• Ensure the Salesforce organization is aligned with platform requirements, including API versions, governor limits, test coverage, release readiness, security settings, data access controls, and deployment standards.
• Resolve production issues, perform root cause analysis, implement lasting fixes, and document resolution patterns.
• Maintain system documentation, including object models, automation inventory, integration maps, deployment runbooks, environment diagrams, and AI/code-generation standards.
• Other duties as assigned.

Minimum Qualifications

• 2+ years of Salesforce development experience.
• Practical working knowledge of Apex, LWC, SOQL, Javascript, HTML, CSS, and JSON.
• Experience with Salesforce integrations using REST APIs, SOAP APIs, Bulk APIs, External Client Apps, Platform Events, Change Data Capture, OAuth, Named Credentials, or other middleware.
• Excellent written and verbal communication skills.
• Ability to work with both technical and business stakeholders.

Benefit Eligibility

This role is eligible to participate in health and welfare benefits.