C3EL
Government & Public SectorDirect Greenhouse career site

Cross-Functional IT Support Specialist

Location
Scott AFB, IL · On-site
Job type
Full-time
Level
Mid-level
Experience
5+ years
Education
High school diploma or equivalent
Listed
30 days ago

Skills & highlights for this role

  • Secret clearance
  • U.S. citizenship
  • DISA personnel security eligibility
  • ticket management
  • desktop troubleshooting
  • network troubleshooting

Also useful

  • SPS/PD2
  • ECWM
  • IT service management
  • DoD-approved cybersecurity certification

Overview

  • Job Title: Cross-Functional IT Support Specialist
  • Security Clearance: Secret (or higher)
  • Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

About the role

C3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide flexible cross-functional coverage across application support and end-user equipment support. This role is designed to preserve continuity of services, absorb workload spikes, backfill planned/unplanned absences, and support application transitions and fiscal-year-end demand.

Primary Responsibilities

  • Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires.
  • Provide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required.
  • Backfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods.
  • Assist with application transitions, account migrations, new-user setups, relocations, and configuration changes.
  • Proactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation.
  • Coordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations.
  • Provide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter.
  • Support weekly metrics and reporting by maintaining complete and accurate support records.

Required Qualifications

  • U.S. Citizenship.
  • Broad experience across application/user support and desktop/end-user support functions.
  • Experience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting.
  • Ability to shift between support functions based on mission priorities and staffing needs.
  • Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications

  • DoD/federal enterprise support experience.
  • Experience with SPS/PD2, ECWM, or similar Government business applications.
  • Previous DISA support experience.
  • IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Education / Experience

  • High school diploma and at least 5 years of relevant experience.
Read the original posting

From C3EL's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

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Common questions

Where is the Cross-Functional IT Support Specialist job at C3EL located?

This Cross-Functional IT Support Specialist position at C3EL is located in Scott AFB, IL (On-site). Always check C3EL's application page for specific state eligibility or relocation policies.

What qualifications are required for Cross-Functional IT Support Specialist at C3EL?

For the Cross-Functional IT Support Specialist role, C3EL highlights 5+ years of relevant experience; a high school diploma or equivalent; experience with ticket management, desktop troubleshooting, network troubleshooting. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Cross-Functional IT Support Specialist position at C3EL?

This listing links directly to C3EL's Greenhouse application page. You can apply directly on C3EL's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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