CS Title Support/Loan Issuer

About the role

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

The CS Title Support/Loan Issuer position includes but is not limited to the following: reviewing and correcting credit reports, opening and sorting mail, and interacting with dealers and other agencies. Agents holding this position are responsible for perfecting lien information on vehicle titles.

This includes, but is not limited to sending title notices, processing state forms for Pennsylvania and Out of State titles, working with third party loan and title servicing companies, processing title corrections and change, and interacting with dealers, other agencies and internal departments.

Upon satisfaction, agents in this position are responsible for releasing PSECU's interest in the vehicle and processing the appropriate out of state documents related to lien release.

Secondary Position Summary as Backup for Issuer

This position includes, but is not limited to the following: Process approved loan applications and disburses funds for all new consumer loans, qualifying vehicles for market value, reviewing incoming AutoDrafts for acceptance, ordering supplies, answering member calls, responding to member emails and chats, and performing account corrections.

Schedule: Monday thru Friday, 9:00 AM - 5:00 PM. Onsite expectation minimum of 3 days a week, days to be determined.

In this position, you will

• Title and Lien Management: Audits PSECU loan portfolio, researches missing titles, prepares state-issued forms, records paper title information, and handles all aspects of lien information including releasing, securing, ordering duplicate titles, and extending expiring liens.
• Communication and Coordination: Communicates with various entities to acquire necessary information, assists management with testing of new loan products and software, and sorts and distributes mail.
• Financial Transactions: Responsible for withdrawing funds from member accounts for lien and title fees, handles all incoming and outgoing checks for insurance company repairs, warranty refunds, and GAP claims.
• Member Communication and Support: Explains credit union loan services, provides letters of no interest to members upon request, answers member phone calls and emails, places outbound member calls and emails, and is responsible for the coordination and preparation of all documents for member requested title changes.
• Insurance and Lease Management: Handles all incoming and outgoing documents and checks for insurance companies in regards to a total loss of vehicle, and handles loan and title documents for leased vehicles.
• Backup Up: Loan Disbursement and Loan Maintenance: This includes securing collateral, processing approved loan applications and disburses funds for all new consumer loans, loan maintenance post disbursement, recasting payments, loan moves, ensuring adherence to loan policies, and providing member support.
• Other duties as assigned.

Qualifications

High School (Required)

Any equivalent combination of experience and education. | Required