(CSC) Helpdesk Support Representative
- Location
- NV-Las Vegas, NV
- Listed
- Today
About the role
The Helpdesk Support Representative takes incoming calls from UPS external customers regarding technical issues. They must ask probing questions to determine the root cause of the issue and locate and follow approved trouble shooting procedures to resolve the problem. Helpdesk Support Representatives are required to record calls in the HDFS (Helpdesk Field Service) system for tracking and monitoring of case status and resolution.
This is a seven day operation and the position requires the individual to be flexible to do shift work, weekends and holidays. Requirements include; High School Diploma or GED, Strong computer skills, Good typing skills, Excellent customer service skills, Good written and oral communication skills, Good computer skills (Windows, Microsoft Outlook).
Additional Information
- 12.45 per hour
- 9:00am to 2:00pm M-F
From OLSA Resources, Inc.'s careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
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Common questions
Where is the (CSC) Helpdesk Support Representative job at OLSA Resources, Inc. located?
This (CSC) Helpdesk Support Representative position at OLSA Resources, Inc. is located in NV-Las Vegas, NV. Always check OLSA Resources, Inc.'s application page for specific state eligibility or relocation policies.
How do I apply for the (CSC) Helpdesk Support Representative position at OLSA Resources, Inc.?
This listing links directly to OLSA Resources, Inc.'s SmartRecruiters application page. You can apply directly on OLSA Resources, Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.