Cultural Navigator II

About the role

St. Jude Children's Research Hospital is dedicated to advancing cures and means of prevention for pediatric catastrophic diseases through groundbreaking research and exceptional patient care. Our Department of Pharmacy and Pharmaceutical Sciences is committed to providing the highest quality clinical pharmaceutical care to children, integrating research findings into clinical practice as swiftly as possible.

In this role you will provide cultural orientation to new international families from a specified region upon their arrival at St. Jude. Provide interpretation services and limited written translations in the specified language as needed. Interface with limited English proficient (LEP) patients and families, staff interpreters, and patient care personnel. Provide cultural expertise and guidance to members of the healthcare team.

Job Responsibilities

• Engage with patients and families to conduct assessments and screenings as required and provide relevant information to support plans of care.
• Address complex questions and concerns raised by patients and families.
• Guide patients in exploring available resources and options within area.
• Facilitate referrals to institutional, local, state, and national resources related to patient needs.
• Explore and identify potential resources that could be beneficial to patients and institutional teams.
• Communicate specific patient needs (e.g., cultural) to care teams, agencies, and other stakeholders to support patient access to resources.
• Welcomes new international families upon their arrival to provide cross-cultural patient and family orientation to St. Jude and housing.
• Effectively builds rapport and establishes a positive helping relationship with patients and families.
• Empower International families to become more independent throughout their journey at St. Jude through education and personalized support by modeling and teaching self-advocacy skills.
• Communicate specific patient/family needs to appropriate departments and staff, including patient services, social work, volunteer services, housing, etc.
• Connect families to local resources (places, people, agencies) that affirm or support their culture as St. Jude policy allows, including community centers, places of worship, restaurants, etc.
• Use knowledge of cultural practices and customs to increase trust between families and providers.
• Educate providers about the cultural needs of patients and families, including helping providers identify when and how patient/family adherence to treatment recommendations may be impacted by cultural differences.
• Display the ability to professionally separate roles and role boundaries between medical interpretation encounters and cultural liaison encounters.
• Create and distributes physical material/resources to provide to families to enhance their experiences at St. Jude and in the larger Memphis community.
• Maintain a record of encounters and obtains feedback from staff and families to evaluate the impact of cultural liaison services, identifying stressors and ways to improve the patient experience.
• Ensure that providers and LEP and non-English proficient (NEP) patients and caregivers clearly understand each other in verbal information exchanges (e.g., informed consents, medical evaluations, health care instructions). Interprets telephone conferences between caregivers and providers. Notifies Manager of Interpreter Services when communication problems arise between LEP/NEP patients and staff. Maintains confidentiality in all matters related to LEP/NEP patients and families.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain regular and predictable attendance.
• Consistently meet job expectations, adhere to policies, and deliver quality work while applying. St. Jude values and principles. Managers evaluate employee performance throughout the year-specifically through the spring and fall Check In milestones and the Annual Performance Review. All employees are encouraged to actively participate in these performance management processes.

Minimum Education and/or Training

• Bachelor's degree required.
• Bilingual required.
• Master's degree preferred.

Minimum Experience

• Two (2) years experience working directly with people or patients representing diverse cultures.

Licensure, Registration and/or Certification Required by Law

• None.

Licensure, Registration and/or Certification Required by SJCRH Only

• Within 3 months of hire, must successfully pass the Language Line Bilingual Fluency Assessment for Clinicians.
• Certification from National Center for Collaborative Healthcare Innovation or National Board of Certification for Medical Interpreters is preferred.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role.

This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs.

It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $60,320 - $105,040 per year for the role of Cultural Navigator II.

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