CUNY EDGE Program Support Coordinator

About the role

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY). The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries. We are pleased that you are interested in exploring opportunities to join RFCUNY.

Primary Location: OFFICE OF SR. UNIV DEAN FOR ACADEMIC AFFAIRS Bargaining Unit: No Program Overview CUNY EDGE is a partnership between the City University of New York (CUNY) and the New York City Human Resources Administration (HRA). Housed within the CUNY Office of Academic Affairs, the program combines academic, personal, and career support while helping students meet applicable HRA requirements.

CUNY EDGE serves more than 3,500 students across 20 colleges each year and helps students progress toward timely graduation and fulfilling careers. For more information, visit cuny.edu/cunyedge. Position Overview Reporting to the CUNY EDGE Deputy Director of Career Development & Experiential Learning, the Program Support Coordinator provides day-to-day administrative and operational support for the CUNY EDGE Central Office.

The position assists with fiscal processes, office logistics, shared resources, meetings, training sessions, and events; provides backup administrative support for the CUNY EDGE Fellowship Program; and coordinates with HRA to follow up on routine document questions and recurring program issues.

The ideal candidate is organized, responsive, detail-oriented, and comfortable coordinating with Central Office staff, campus teams, and external partners while handling confidential information appropriately.

Duties and Responsibilities HRA Coordination and Case Resolution * Serve as a key point of contact between CUNY EDGE campus staff and HRA for program-related questions and case issues affecting student participation, including case and roster status, incomplete or rejected forms, training-related benefits and expenses, and Fellowship Program matters. * Participate in regular HRA coordination meetings; gather questions from campuses, track open items and HRA updates, and coordinate follow-up with the appropriate HRA units. * Troubleshoot and help resolve issues, escalate as needed, and maintain clear documentation of inquiries, actions, and outcomes. * Identify recurring patterns or systemic issues across students or campuses and communicate guidance, updates, and process changes to campus staff and Central Office leadership. * Handle student records and program information with appropriate confidentiality and discretion.

Central Office Operations and Administrative Support * Support fiscal administration, including invoices, purchase orders, requisitions, reimbursements, vendor follow-up, and related documentation. * Maintain office supplies and inventory; coordinate orders, storage, and distribution of centrally purchased materials and resources. * Coordinate conference rooms, guest access, food orders, materials, and technology needs for meetings, trainings, and events, in collaboration with Facilities and IT. * Maintain contact lists, internal directories, shared files, and other program records. * Perform other related duties as assigned in support of CUNY EDGE operations.

Fellowship Program and Student Employment Backup * Serve as backup for key Fellowship Program administrative functions and provide coverage during staff absences or periods of high volume, including assistance with onboarding, rosters, timekeeping, and related records. * Review timesheets for completeness and proper approval; track deadlines and follow up with campuses to resolve missing information or discrepancies affecting onboarding or payroll processing. * Maintain accurate logs and support routine Fellowship Program reporting and communications.

Qualifications

Minimum * High school diploma or high school equivalency and two to three years of relevant administrative, program support, or customer service experience. * Clear and professional written and verbal communication skills. * Ability to handle confidential and sensitive information with discretion and integrity. * Proficiency with Microsoft Office, particularly Excel and PowerPoint, as well as virtual meeting, collaboration, and administrative systems.

Preferred * Associate degree or some college coursework. * Experience in higher education, student services, workforce development, or a related setting. * Experience working with HRA or other public benefits programs, policies, procedures, or systems. * Experience coordinating across multiple teams, campuses, agencies, vendors, or stakeholder groups. How to Apply Applicants must submit a cover letter and resume.

We will not accept applications without a cover letter. Please include your first and last name on all attachments.