Custodial Records Associate

About the role

We are looking for a dependable and motivated Custodial Records Associate to join our document custody team in Jacksonville, Florida. This is a hands-on, fully onsite opportunity supporting the secure organization and storage of important mortgage collateral documents.

In this role, you will work in a document vault where you will locate, file, refile, label, copy, and store physical mortgage files. You will help ensure documents are organized correctly and available when requested. Most of the work is physical and task-focused, with limited computer-based responsibilities.

What You'll Do

• Locate, pull, file, and refile physical mortgage collateral documents.
• Create labels and organize files in the correct storage locations.
• Make copies of documents as requested.
• Receive, unload, and organize incoming files and shipments.
• Use ladders up to 10 feet high to retrieve and store documents.
• Push, pull, and lift boxes or files weighing up to 30 pounds.
• Complete occasional basic computer or Excel-related tasks.
• Work independently while also supporting team members when additional help is needed.

This is an active position in which approximately 95% of the workday is spent on your feet

What Will Help You Succeed

• You do not need previous document custody or banking experience to be successful in this position.
• The work can be learned through training, and candidates from a variety of backgrounds may be considered.
• Experience working with physical files, boxes, inventory, document storage, or other task-oriented environments may be helpful.
• Basic familiarity with Microsoft Excel is also a plus, but it is not required

Preferred Skills and Experience

• Experience working with physical records, files, inventory, boxes, or document storage.
• Basic computer skills, particularly Microsoft Office or Excel.
• Ability to collect, organize, and accurately maintain information.
• Strong attention to detail and ability to follow established processes.
• Experience in a fast-paced, task-oriented role, including warehouse, records, administrative, retail, or restaurant environments.
• Dependable attendance and punctuality.

Basic Qualifications

• High school diploma or equivalent
• One to two years of related experience
• Physical requirements (with or without reasonable accommodation)
• Ability to push, pull, and/or lift 20 lbs or more; standing for long periods; able to bend or squat; willingness to climb stepladders up to 10 feet high.

Schedule and Location

• Location: 7861 Bayberry Road, Jacksonville, FL 32256
• Work arrangement: Fully onsite
• Schedule: Monday through Friday, 6:30 a.m. to 3:30 p.m.

Additional information

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work.
• That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
• Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.