Customer Account Associate

About the role

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• Customer Account Associate
• Customer Account Associate

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Job Summary

The Customer Account Associate will provide both administrative and analytical support to both the National Accounts Director and Customer Account Managers at Nestle USA. The primary responsibility of the position is to provide Customer account-focused support to assist in the achievement of annual sales. The Customer Account Associate will also be responsible for aligning with the Customer Account team, managing the relationship with Distributors and Customer Account systems administration to ensure the smooth operation of the team.

This role is a hybrid-based opportunity that can be located in either Eden Prairie, MN or Loveland, OH.

Responsibilities

• Support the Account Management Team and Sales Finance leader with trade deduction analysis and reconciliation.
• Collaborate with Account Managers and Sales Finance Revenue Growth Management in responding to and managing undisputed claims, and lead status management of existing disputed claims.
• Help research and resolve deduction issues and engage in follow up meeting with claims that need further investigation.
• Develop in depth understanding and management of post audits and deductions that impact the business & customer in allowing the company to drive profitable business results.
• Drive collections of unauthorized deductions and application credits from the customer.
• Manage all external systems and ensure 100% post-audit response.
• Collection of unauthorized deductions/deducted post audits.
• Meeting support for external customer specific system meetings.
• Fix broken connections between distributors and customer back end.
• Manage Weekly report ranking distributors form an out-of-stock perspective and losing sales to support ineffectiveness, and send communications out in response.
• Create the Nestle Retail Services (NRS) workbook for next period and corresponding sell sheets; also attend a 60-minute NRS Monthly touch base meeting. Coordination & assistance of strategy building of large-scale meetings and planning sessions to include joint business planning and integrated commercial planning.
• Attendance and travel to industry events, and internal business planning meetings with account team leadership.
• Assist with item setup, including entering relevant data into the Osprey system.
• Maintain price point information for products, ensuring accuracy and consistency.
• Support the team in setting up new items in the systems.
• Maintain responsibility for automated customer reports.
• Attribute File Management and manage item change updates into Customer system’s universal product codes or product dimensions.
• Utilize the customer shelf reset calendar to submit forms for updating upcoming major and minor category resets.
• Customer Item Management System: Enter in all new items as well as keep up with item maintenance which is as needed.
• Investigate price discrepancies on POs identified by the BSC. Could include contracts, Osprey event manipulation, EDI submission, or reaching out to buyers to manually fix pricing.
• Create next period’s promotional contracts in customer contract management systems, confirm dates and lead time and lump sum amounts if applicable in Osprey, set up time to review with Account Manager.
• Manage sample ordering process and track sample inventory.

Requirements

• High School Diploma or GED required; Bachelor’s degree preferred.
• 1+ years of relevant work experience, preferably in customer-facing Sales.
• Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) is required.
• Must have excellent communication (oral and written), presentation, organizational and stakeholder management skills (including the ability to develop and maintain strong, cross-functional stakeholder relationships).
• Willing and able to work under pressure to meet tight deadlines with minimal supervision.
• Must have strong time management skills and be detail-oriented.
• Ability to lead through change management and business transformation.
• Current or prior experience utilizing AI systems such as Microsoft Copilot, Claude or other AI systems a plus.
• Willing and able to travel up to 10% based on the needs of the team and the business.

• Requisition ID: 426092
• #LI-FG1

Salary

$67,337.10 to $97,848.90 per year

Pay and benefits

The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Requirements

• Requisition ID: 426092
• #LI-FG1

Salary

$67,337.10 to $97,848.90 per year