Customer Account Representative

About the role

Strive Global is seeking a professional and motivated Customer Account Representative to join our team in College Station, TX.

In this role, you will serve as an important point of contact for customers, helping manage accounts, answer questions, provide solutions, and ensure each interaction reflects the high standard of service our company represents.

The ideal candidate is organized, personable, adaptable, and confident communicating with different types of customers. This position is an excellent opportunity for someone looking to develop valuable skills in customer relations, account management, communication, and business operations.

Responsibilities

• Build and maintain positive relationships with customers.
• Serve as a primary point of contact for assigned customer accounts.
• Respond professionally to customer questions and requests.
• Provide accurate information regarding products, services, and account-related matters.
• Assist customers with identifying solutions that meet their needs.
• Maintain organized and accurate customer account information.
• Follow up with customers to ensure satisfaction and address outstanding concerns.
• Collaborate with internal team members to provide a smooth customer experience.
• Identify opportunities to strengthen customer relationships and improve account satisfaction.
• Maintain professionalism and attention to detail throughout every customer interaction.
• Support company goals while consistently delivering high-quality service.

Qualifications & Requirements

• Strong verbal and written communication skills.
• Professional and customer-focused attitude.
• Strong interpersonal and relationship-building abilities.
• Ability to stay organized and manage multiple priorities.
• Problem-solving and critical-thinking skills.
• Comfortable working independently and as part of a team.
• Reliable, adaptable, and detail-oriented.
• Ability to communicate confidently with customers and colleagues.
• Willingness to learn and develop new professional skills.

Additional Information

• Competitive salary of $50,000-$57,000 per year
• Full-time career opportunity
• Professional training and development
• Career growth opportunities
• Opportunities to develop valuable business and customer management skills
• Supportive and collaborative work environment
• Exposure to customer relations and account management
• Opportunities to take on greater responsibilities as you grow within the company