Customer Account Representative

About the role

We are seeking a highly motivated Customer Account Representative to join our dynamic team in Boston. This role is ideal for individuals who thrive in a client-focused environment, enjoy building strong relationships, and take pride in delivering high-quality service. The successful candidate will play a key role in managing customer accounts, ensuring satisfaction, and maintaining Sharpcontra's standards of excellence.

Responsibilities

• Serve as the primary point of contact for customer accounts, ensuring clear communication and timely support.
• Manage account inquiries, updates, and service requests with professionalism and accuracy.
• Maintain detailed records of customer interactions and account activities.
• Identify opportunities to improve customer satisfaction and strengthen long-term relationships.
• Coordinate with internal teams to resolve issues and ensure seamless service delivery.
• Support clients throughout the entire account lifecycle, from onboarding to follow-up assistance.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, service-oriented environment.
• Excellent organizational and time-management abilities.
• Problem-solving mindset with attention to detail.
• Professional, customer-focused attitude with the ability to build trust quickly.

Additional Information: Benefits

• Competitive salary ($56,000-$59,000 per year).
• Opportunities for professional growth and long-term advancement.
• Supportive and collaborative work environment.
• Skill-building and training opportunities.
• Full-time position with stable career development.