Customer Account Representative

About the role

Swift 7 Consultants is seeking a Customer Account Representative to join our growing team in Miami, FL.

In this role, you will serve as an important point of contact for customers, helping manage account needs, provide accurate information, resolve inquiries, and maintain positive long-term relationships.

This position is ideal for someone who is personable, organized, confident in communicating with others, and interested in developing valuable customer relations and account management skills.

Responsibilities

• Serve as a professional point of contact for customers and assigned accounts
• Assist customers with account-related questions, requests, and general support
• Build and maintain positive relationships through clear and professional communication
• Provide accurate information regarding available services and account options
• Identify customer needs and recommend appropriate solutions
• Maintain organized and accurate account information
• Follow up with customers to ensure satisfaction and address outstanding needs
• Coordinate with internal team members to provide a seamless customer experience
• Assist with account updates and day-to-day client service activities
• Contribute to team goals while maintaining high standards of professionalism and service

Qualifications & Requirements

• Strong verbal and written communication skills
• Professional and customer-focused attitude
• Excellent interpersonal and relationship-building abilities
• Strong organizational and time-management skills
• Ability to handle multiple priorities in a fast-paced environment
• Comfortable communicating with customers and addressing different needs
• Problem-solving mindset with strong attention to detail
• Ability to work independently as well as collaboratively within a team
• Willingness to learn and develop new professional skills
• Reliable, adaptable, and motivated to grow

Additional Information

• Competitive salary of $47,000 - $51,000 per year
• Full-time professional opportunity
• Career growth and advancement opportunities
• Ongoing training and professional development
• Development of customer relations and account management skills
• Communication and leadership skill development
• Supportive and collaborative team environment
• Opportunities to take on additional responsibilities as you grow
• Hands-on experience working directly with customers and business accounts