Customer Account Representative

About the role

Swift 7 Consultants is seeking a motivated and professional Customer Account Representative to join our team in Washington, DC.

In this role, you will serve as an important point of contact for customer accounts, helping ensure clients receive attentive, efficient, and professional service. You will work closely with customers and internal team members to understand account needs, provide solutions, maintain accurate information, and contribute to a positive overall customer experience.

This position is ideal for someone who enjoys working with people, communicates confidently, stays organized, and wants to develop valuable skills in customer relations and account management.

Responsibilities

• Serve as a primary point of contact for assigned customer accounts.
• Build and maintain positive, professional relationships with customers.
• Assist customers with account questions, requests, and general support.
• Provide clear and accurate information regarding services and account options.
• Identify customer needs and help connect them with appropriate solutions.
• Maintain accurate and organized account records.
• Follow up with customers to ensure questions and requests are resolved.
• Collaborate with team members to maintain a consistent customer experience.
• Support daily account management and customer service operations.
• Represent Swift 7 Consultants with professionalism and a customer-focused attitude.

Qualifications & Requirements

• Strong verbal and written communication skills.
• Professional and approachable interpersonal skills.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to stay organized and manage multiple priorities.
• Attention to detail and commitment to accuracy.
• Ability to work effectively both independently and as part of a team.
• Positive attitude and willingness to learn.
• Dependable, adaptable, and comfortable working in a fast-paced environment.

Additional Information

• Competitive salary of $47,000 - $51,000 per year
• Full-time employment.
• Professional training and ongoing development.
• Career growth and advancement opportunities.
• Supportive and collaborative work environment.
• Opportunities to develop customer relations and account management skills.
• Development of communication, organization, leadership, and problem-solving abilities.
• Exposure to a professional business environment with opportunities to take on greater responsibilities over time.