Customer Account Representative

About the role

We are seeking a professional and enthusiastic Customer Account Representative to join our growing team in Cleveland, OH. In this role, you will serve as the primary point of contact for customers, ensuring a positive experience while managing accounts, addressing inquiries, and providing personalized solutions. You will work closely with internal teams to maintain strong client relationships and contribute to the continued success of the organization.

Responsibilities

• Build and maintain positive relationships with customer accounts.
• Provide exceptional customer support by responding to inquiries and resolving concerns.
• Assist customers with account information, products, and available services.
• Identify customer needs and recommend appropriate solutions.
• Maintain accurate customer records and account documentation.
• Collaborate with team members to ensure a seamless customer experience.
• Monitor account activity and proactively follow up with clients.
• Represent the company with professionalism and integrity at all times.

Qualifications & Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Professional attitude with outstanding customer service skills.
• Organized with strong attention to detail.
• Ability to multitask and prioritize responsibilities effectively.
• Problem-solving mindset and willingness to learn.
• Comfortable working in a collaborative, team-oriented environment.
• Basic computer proficiency and ability to learn new systems quickly.

Additional Information

• Competitive annual salary: $43,000 - $47,000.
• Career advancement and professional growth opportunities.
• Ongoing training and skill development programs.
• Positive, collaborative, and supportive work environment.
• Full-time position with consistent scheduling.
• Opportunity to build valuable customer service and account management expertise.
• Work with an established company committed to employee success.