Customer Account Representative

About the role

We are currently seeking a dedicated and detail-oriented Customer Account Representative to join our team in Raleigh, NC. The ideal candidate will serve as the primary point of contact for our clients, ensuring satisfaction, managing account activity, and maintaining strong business relationships.

Responsibilities

• Manage and maintain client accounts, addressing inquiries and resolving issues in a timely manner
• Serve as a liaison between clients and internal departments
• Monitor account activity and ensure accurate records and reporting
• Follow up with customers regarding services, contracts, or account updates
• Assist in the preparation of proposals, agreements, and reports
• Provide exceptional customer service and maintain positive client relationships
• Identify potential opportunities to grow or improve accounts
• Meet performance metrics and maintain service quality standards

Qualifications

• Bachelor's degree in Business, Communications, or related field preferred
• 1-3 years of experience in customer service, account management, or a related role
• Strong communication, interpersonal, and organizational skills
• Problem-solving mindset with attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office Suite and CRM systems
• Team player with a customer-first attitude

Benefits

• Competitive salary range: $52,000 - $60,000 annually
• Career growth opportunities within a supportive work environment
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Ongoing professional training and development