Customer Account Representative

About the role

Catch Vibe Voice is seeking a professional and personable Customer Account Representative to join our team in San Antonio, TX.

In this role, you will serve as a key point of contact for customers, helping manage accounts, answer questions, resolve concerns, and ensure each interaction delivers a positive experience. You will work closely with customers and internal team members to maintain strong relationships and support day-to-day account needs.

This opportunity is ideal for someone who enjoys working with people, communicates confidently, stays organized, and wants to grow within a professional business environment.

Responsibilities

• Serve as a primary point of contact for assigned customer accounts.
• Build and maintain positive, professional relationships with customers.
• Respond to customer questions and provide clear, accurate information.
• Assist customers with account-related requests, updates, and general inquiries.
• Identify customer needs and help provide appropriate solutions.
• Resolve concerns professionally while maintaining a high level of customer satisfaction.
• Maintain accurate and organized customer and account records.
• Follow up with customers when additional information or assistance is required.
• Coordinate with internal departments to ensure customer requests are handled efficiently.
• Support account retention and overall customer relationship initiatives.
• Maintain knowledge of company services, processes, and account procedures.
• Perform additional customer support and account management duties as needed.

Qualifications & Requirements

• Strong verbal and written communication skills.
• Professional, friendly, and customer-focused approach.
• Excellent interpersonal and relationship-building abilities.
• Strong organizational and time-management skills.
• Ability to manage multiple responsibilities and prioritize effectively.
• Comfortable communicating with customers by phone, email, and other business channels.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while contributing to a collaborative team environment.
• Attention to detail and commitment to maintaining accurate information.
• Adaptable and comfortable working in a fast-paced environment.
• Reliable, motivated, and eager to learn.

Additional Information

• Competitive salary of $49,000 - $55,000 per year
• Full-time employment
• Opportunities for professional growth and career advancement
• Skill development and ongoing learning opportunities
• Supportive and collaborative work environment
• Opportunity to take on greater responsibilities as the company grows
• Professional environment focused on individual and team success