Customer Activation Manager | Mid-Market

About the Role

Ramp's Mid-Market Customer Activation Managers don't manage accounts - they transform how companies run their finances. This is a role for people who have been inside organizations when change was hard, who speak the language of a CFO, and who already use AI the way surgeons use instruments: not occasionally, not as an experiment, but as the default way they work. You'll own a book of ~45 mid-market customers, responsible for driving genuine workflow transformation - not just onboarding completion

What You'll do

• Lead mid-market customers through the full transformation journey - from implementation through agentic workflow adoption - with clear accountability for time-to-value and measurable business outcomes
• Build and own the change management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption past the finish line
• Quantify and communicate Ramp's impact in the language CFOs and Controllers care about - close cycle improvement, spend visibility, variance reduction, and ROI - not just product usage metric
• Run stakeholder management across multiple layers of a customer org, including finance leadership relationships you own independently
• Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can't match
• Help customers understand and adopt Ramp's agentic finance capabilities - positioning new workflows not as features, but as fundamental changes to how their finance team operates
• Partner with Account Executives and Technical Consulting to deliver seamless implementations and expand Ramp's footprint within accounts
• Bring customer insight back to Product - surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves

What You'll Need

• 5+ years of customer-facing experience in customer success, consulting, or implementations with a proven, consistent track record of driving customer outcomes and exceeding goals
• Demonstrated ability to drive workflow adoption inside organizations, navigate real resistance from real stakeholders, and produce measurable results; finance or fintech context is a plus but not required
• AI fluency as a daily habit - you already use AI tools habitually to prep for calls, synthesize information, build customer-facing materials, and automate repetitive tasks; this is how you work, not something you're exploring
• Ability to communicate Ramp's impact in financial terms - walking a controller through the business case for a workflow change, connecting implementation milestones to P&L outcomes, and running executive updates that land with finance leaders
• Technical acumen to hold your own in conversations with Product and Engineering on integrations, APIs, and workflow architecture; credibility in technical conversations earns you a seat at the table with the full customer stakeholder group
• Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS or FinTech companies
• Strong collaboration and influencing skills across Sales, Product, Operations, and other GTM teams

Nice to Haves

• Experience helping customers adopt AI-powered or agentic workflows at scale; understanding of what friction looks like in practice and what makes transformation stick
• Exposure to FP&A, accounting software ecosystems (NetSuite, Sage, QuickBooks, Xero), expense management, or CFO-adjacent workflows
• Demonstrated commercial impact - expansion, retention, or time-to-value outcomes with specific metrics attached
• Background at an AI-first or AI transformation company where rethinking workflows around AI was part of the product or culture
• Management consulting background with structured problem-solving, client management, and the ability to turn ambiguity into a plan
• High-growth or startup experience with comfort operating in ambiguity and rapid change

Pay and benefits

For candidates located in NYC or SF, the pay range for this role is $128,000 - $176,000. For candidates located in all other locations, the pay range for this role is $115,000- $158,300.

Benefits

Benefits Available to All Full-time Ramp Employees (Global):

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)

Canada

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other Notices

• Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
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