Customer Advocate Part-Time

About the role

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!

Whether it's helping customers with our one-of-a-kind Showroom experience or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process.

Shift Requirement:. The hours for this part-time position can expect to be scheduled 9am - 5pm Friday, Saturday, Sunday consistently and potentially during the week depending on business need. We ask that team members be available to work 7 days a week; Weekends are required.

Unlock Your Earning Potential!

We offer a competitive starting hourly rate of $18/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:

• Pay Range: $18-$20 hourly
• Starting Pay: $18/hr
• At 3 Months: $18.50/hr
• At 6 Months: $19/hr

In your first year, you can progress from $18/hr to $20/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.

And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.

Benefits + Perks

We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you:

• Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
• Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
• Health & Wellness: Carvanafit Wellness Program. Free mental health help with Supportlinc.
• Time Off & Work-Life Balance: Generous paid time off (7.5 days)
• Professional Development: Extensive internal growth and professional development opportunities
• And more!

About the Role

As a Customer Advocate, Dealership Operations, you will be the face of Carvana and CDJR, owning the end-to-end customer experience for both walk-in and appointment-based shoppers in our Sacramento showroom. You'll play a critical role in delivering a world-class, customer-first vehicle buying experience in a transparent, single-price, no-haggle, and low-pressure environment-a core part of what makes Carvana different.

Customer Advocates embody Carvana's values of transparency, trust, and simplicity. They thrive in a fast-paced, innovative culture, are passionate about reinventing the car buying journey, and believe in treating every customer with respect and empathy. Advocates enjoy making meaningful connections, offering expert guidance, and ensuring every customer walks away feeling confident, cared for, and excited about their new vehicle.

Who You Are

• Passionate about providing exceptional customer service.
• Detail-oriented and organized, with a strong sense of ownership and accountability.
• Excellent communicator, both in-person and digitally.
• Comfortable quickly learning new platforms and systems.
• Knowledgeable or eager to become an expert in CDJR products and automotive trends.

Key Responsibilities

In-Showroom Customer Experience

• Serve as the primary point of contact for customers in the showroom, guiding them from initial inquiry to sale and post-sale follow-up.
• Work with customers in-store and via phone/email/text to understand their needs. As needed, facilitate Showroom visits and test drives based on preferences.
• Finalize vehicle selection and support order placement from dealership inventory or online platforms.
• Deliver a seamless, white-glove experience by setting up app connectivity and providing detailed warranty and maintenance information.
• Customer nurture and sales support
• Proactively move customers through the sales funnel, quickly responding to inbound leads and providing helpful action-oriented customer support
• Act as a CDJR product specialist, remaining up-to-date with all OEM training and product updates across the CDJR lineup. Be customers' go-to source for vehicle-related questions, ensuring customers feel confident and informed in their purchase decisions.
• Guide customers through real-time in-dealership carvana.com sales using Carvana's proprietary tools such as Carma and Cruise Control.
• Guide customers through the Carvana New Car pickup and STC drop-off processes
• Engage in B2B sales by building relationships with local businesses to drive fleet sales for CDJR.

Post-Sale Relationship Management

• Continue customer engagement beyond the point of sale, checking in at key ownership milestones (e.g., first service, anniversaries).
• Maintain regular communication to ensure customer satisfaction, answer follow-up questions, and foster long-term relationships.

Inventory & Lot Management

• Maintain a clean, organized, and visually appealing sales lot. Ensure vehicles are neatly parked, aligned, and merchandised with proper key tags and clean interiors/exteriors.
• Regularly review and scan inventory to ensure high quality and accurate location tracking.

General qualifications and requirements

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our Vending Machine. You will work in indoor and outdoor conditions with occasional exposure to inclement/extreme weather
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
• Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions

• Legal stuff
• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• This role is not eligible for visa sponsorship.
• Must be at least 21 years of age and possess a valid driver's license.
• Must be able to read, write, speak, and understand English.