Customer Care Advocate (New College Graduates)
- Pay
- $20 – $24 per hour
- Location
- Tempe, AZ · On-site
- Job type
- Full-time
- Level
- Mid-level
- Education
- Bachelor's degree
- Listed
- Today
Skills & highlights for this role
- customer service
- phone communication
- attention to detail
- problem solving
- English reading, writing, speaking, and comprehension
Also useful
- learning new tools
- troubleshooting
- adaptability to rapid change
Customer Care Advocate
Ready to build your career? Join our team of Advocates working in person at our Tempe headquarters! As the voice of Carvana, you'll be revolutionizing the car-buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable.
About the Role
This is a full-time, hourly role with an assigned schedule (typically 38-45 hours per week). The role includes regular weekend and potential holiday shifts, along with overtime opportunities based on business needs.
In this role, you will
- Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).
- Adapt and thrive in a fast-paced environment where new products and innovations keep us ahead of the competition. Staying current with evolving technology and product updates is a core part of the day-to-day
- Problem-solve with a purpose, using your critical thinking skills alongside AI technology to actively listen to customer needs and find effective solutions in real-time.
- Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja.
- Delivering high-quality interactions worthy of our moms is non-negotiable. Our always-on AI coach supports every customer interaction with real-time feedback and coaching, helping you continuously improve your professional communication.
- Other duties as assigned.
What You Bring
- Experience: A Bachelor's degree and a passion for customer service
- Tech-savviness: Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively.
- Resilience & Critical Thinking: You have a high capacity for learning, can adapt quickly to rapid change, and make thoughtful, caring decisions that support customers throughout their car-buying journey.
- You enjoy servicing customers over the phone, and have a strong attention to detail while handling casework.
- Ability to read, write, speak, and understand English
Investing in You: Benefits & Perks
At Carvana, we know when our people thrive, we all win. That's why we've built a Total Rewards package that goes beyond the basics-designed to support your growth, your well-being, and your success every step of the way.
Financial Well-being
- Tuition reimbursement for those pursuing a bachelor's degree and a student loan repayment program for those who already have one
- 401(k) retirement plan with Carvana matching contributions
- Opportunity for overtime based on business need
- Employee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to become a Carvana shareholder
Health & Wellness
- 100% company-paid healthcare premiums for comprehensive medical coverage
- Dental and vision benefits to care for your overall health
- Wellness programs focused on supporting your mental, physical, and financial health
- Pet care savings program because we know your furry friends are family too!
Work-Life Balance
- Generous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond
- 9 company-paid holidays, including your birthday, because we celebrate you!
- And more!
- Legal stuff
- This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Why join Customer Care?
Your Launchpad to a Carvana Career: We believe in a "Careers Not Jobs" philosophy. Customer Care is our ultimate training ground-strong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support, Product, and People Operations. 90% of our leaders were promoted from within - and we can't wait to see where this opportunity takes you!
The Human Touch, Powered by AI: We are integrating AI into everything we do. You will work alongside an AI co-pilot that handles the administrative busywork (like drafting call notes and summarizing previous cases). By letting AI do the heavy lifting, you can focus entirely on what matters most: building genuine human connections and resolving complex customer scenarios.
Fast-Track Your Earnings!
Your compensation grows as quickly as your skills do. We start this role at a competitive $20/hr, but by consistently hitting your performance goals, your pay scales up fast:
- Day 1 (starting pay): $20/hr
- Month 4: $21/hr
- Month 6-9: $24/hr potential*
- Month 9: Pay increases quarterly*
- Team Lead Eligible: $60k salary*
*Performance based
Equal opportunity and legal notices
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
From Carvana's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Customer Care Advocate (New College Graduates) role at Carvana, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
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Common questions
What is the salary for the Customer Care Advocate (New College Graduates) role at Carvana?
The Customer Care Advocate (New College Graduates) posting at Carvana states compensation of $20 – $24 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Carvana's official career site.
Where is the Customer Care Advocate (New College Graduates) job at Carvana located?
This Customer Care Advocate (New College Graduates) position at Carvana is located in Tempe, AZ (On-site). Always check Carvana's application page for specific state eligibility or relocation policies.
What qualifications are required for Customer Care Advocate (New College Graduates) at Carvana?
For the Customer Care Advocate (New College Graduates) role, Carvana highlights a bachelor's degree; experience with customer service, phone communication, attention to detail, problem solving, English reading, writing, speaking, and comprehension. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Customer Care Advocate (New College Graduates) position at Carvana?
This listing links directly to Carvana's Greenhouse application page. You can apply directly on Carvana's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.